How can I talk to a live person?

[DoninGA]

---

@nanmarsha3 wrote:

I purchased turbo tax 2019 and need to do my taxes....how do I download onto my laptop? Also since I didnt file in time for the las stimulus check am I still eligible to receive check???

---

If you purchased the 2019 desktop edition from this website - https://turbotax.intuit.com/personal-taxes/past-years-products/

Sign onto your download account using the same User ID used to purchase the software - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts

The first and second stimulus payments are no longer being issued.  You need to complete a 2020 federal tax return and if you are eligible you can get the Recovery Rebate Credit for any stimulus payment you did not receive.

The stimulus questions are asked in the Federal Review section of the TurboTax program.  Any payment you were eligible to receive based on the 2020 Federal tax return but did not receive will be entered on the Federal tax return, Form 1040 Line 30 as a tax credit.  The credit is included in the federal tax refund or it will reduce the amount of federal taxes owed.

[Cga99]

I accidentally threw away the card I got in the mail for my  $750 refund advance and was told it got approved so I am worried it will not deposit into my regular bank account which is what I would like to happen, I no longer need an advance or an extra card but also am worried that if it went to that card then how will I get my money?

[Shedrak77]

How can I talk to a live person

[PattiF]

Here is information on how to reach a person:

Contact TurboTax by Phone

[TerukoL]

@Cga99 Please call us toll-free at 1 (888) 679-8122 to speak with an agent about your Turbo Visa Debit card and what you should do next.

@Shedrak77The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. We're open daily from 5:00 AM to 9:00 PM PT.

Please click What is the TurboTax phone number? and choose the version of TurboTax you are using so that you can reach the correct agent. 

[sanford marks]

I  need to speak to some one live  I hope  I am not scammed

[sanford marks]

yes

[sanford marks]

I need to speak with someone

[xmasbaby0]

@sanford marks Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

[terk23]

I usually purchase turbo tax Deluxe to do my taxes. I found out thru harp that there is a new tax form for senior citizens. form 1040SR.is this form incorporated in turbo tax deluxe edition

[Critter-3]

That news is 2 years old  AND  the only difference between the regular 1040 and the 1040SR is the size of the font  so you can use either of them equally    and TT supports them both.  

Look for yourself :  

https://www.irs.gov/pub/irs-pdf/f1040.pdf

https://www.irs.gov/pub/irs-pdf/f1040s.pdf

[MichelleLO]

Yes, Form 1040-SR is a variation of Form 1040 and is included in all versions of TurboTax. For more information on the new Form 1040 please this TurboTax article. 

@terk23

[xmasbaby0]

@terk23 The Form 1040SR was introduced for 2019 and beyond.  It is identical to the Form 1040 except that the print is bigger.  The lines are numbered the same way and the calculations are done exactly the same way.   If your date of birth as entered in My Info indicates that you were 65 or older at the end of the tax year then the software uses the 1040SR.

[John Strong]

Help 

[luten33]

I'm trying to  check  the status  of my return