Getting blank screen when going to enter SSA 1099 info in step by step

[merfg]

I am in the personal income section and trying to enter SSA 1099 info and every time I click on the button to go to the data enter section I get a blank screen.  I am also having trouble when I complete a subject the software does not return to the next step I have to start over after I complete each section of personal income.  Is my software corrupt or is this and issue with the software than needs to be corrected.  Thanks

[TeresaM]

This may have been a temporary issue.  Please do try again.

If it happens again and you are using TurboTax Online, the most likely reason for buttons that don't work or not being able to enter information is that something in the web browser is not displaying the page properly. The easiest way around this is to simply use a different web browser.  You can select from Google Chrome, Mozilla Firefox, Internet Explorer, Safari, and more.  If you need to install another browser, be sure to go to the trusted home site for the software for security reasons. Or you can clear the cache and cookies in your current browser. 

Click this link for a TurboTax Help Article Clear cache and cookies

If you are using the Turbo Mobile App, try opening Turbo Tax in the browser window on your phone.  It will use the same login information but may display the page better.

If you are using TurboTax Desktop, please check to see if there are updates for the software.

[merfg]

Thank you, I am using the desktop version and there were no updates available when I sent my question, but when I started the program today there was an update available.  I did the update and it did fix the problems.

[SuziM]

Hello! I was following up to see if you were still experiencing this issue? 

[dcpjmp]

It's 8:00 PM on 3/16 and I'm also getting a blank screen with this.  I did the updates when I first opened the software.

Thanks,

JMP

[SuziM]

@dcpjmp  I've sent you a PM. Please reply directly to that message. 

[SForrestLO]

Please see this Turbo Tax help article for assistance.

Troubleshoot blank screens, missing buttons, or missing images.
https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-blank-screens-missing-buttons-or...

@dcpjmp

[Kat]

ALL:  I, too, experienced this issue in the Desktop platform.  I was able to use the Search option, typed in "1099-SSA", and then was able to "Jump to" the proper screen to input my SSA-1099 info.

[Puppy0987]

Can't put our SSA1099 into our 1040. We have a CD TurboTax

[JillS56]

Try searching for 1099-SSA and then click on "Jump to" and it will take you to the correct screen for entering the 1099-SSA.

[henri3]

I am having this very same issue.  Very frustrating.  It's not only the social security issue but also going to the next topic.

[EbonyA]

Depending on whether you are using Turbo Tax Online or Desktop, try using a different browser, clearing cache , deleting cookies or check for updates. Have you reviewed this FAQ provided above? @henri3.