Getting blank screen when going to enter SSA 1099 info in step by step

I am in the personal income section and trying to enter SSA 1099 info and every time I click on the button to go to the data enter section I get a blank screen.  I am also having trouble when I complete a subject the software does not return to the next step I have to start over after I complete each section of personal income.  Is my software corrupt or is this and issue with the software than needs to be corrected.  Thanks