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Level 1

Solved

E-file "Failed-Validation"

Forum|Forum|4 years ago
March 21, 2022
6 replies
0 views

When I try to e-file I get a "Failed Validation" message. Also said there is an update for this error - go to the online menu and check for updates and that this is a technical glitch.

There are no updates available that I can find. Updates are usually available when I sign into the tax program. I haven't had any updates in several days.

Please help me finish my tax return.

Best answer by HeatherPLO

Which version are you using? Windows or Mac?

You may want to try to manually update your software.

For Windows, please see this article.

For Mac, please see this article.

If this does not help with your experience, please reach back out here in the thread for further assistance.

HeatherPLOAnswer

Level 14

Which version are you using? Windows or Mac?

You may want to try to manually update your software.

For Windows, please see this article.

For Mac, please see this article.

If this does not help with your experience, please reach back out here in the thread for further assistance.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

hcbiv68

Level 2

I'm getting a failed_validation. There is an update available. I have updated and I continue to get the same message.

tj_taxx

Level 2

@hcbiv68

Which state?

Someone else this weekend was having the same issue with GA.

I'm also having this issue with the GA state return

thewehrman

Level 2

I followed the "fix" steps for manually updating and continued to get the same error. As such, it is not transmitting my returns! Please help!

CarissaM

Level 15

What is the error you are currently getting, as well as which part of the return are you getting the error? @thewehrman

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Dehall301

Level 2

I called the 800# and they said the only option is to uninstall and reinstall, I only installed it once and now I get an error that says That License Code has already been associate with this account Please Check the Account for a different License Code

Elizabeth105

Level 2

Wow.... THAT and losing all my info is why I'm afraid to uninstall and reinstall. I'm so frustrated. I've also already paid to efile my state taxes...will I lose that money also??

Jenlarrabee

Level 2

This is so frustrating. I have never had issues transmitting my taxes until this year. I had experienced install issues in the beginning and now this! I have used turbo tax for 20 years. I have deleted cookies, restarted, waited 24 hours and still receive this message

EbonyA

Level 13

It sounds like you are using the online version of Turbo Tax vs the desktop which is what the OP's question was regarding; what is the specific error message that you are receiving? @Jenlarrabee.

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Jenlarrabee

Level 2

I purchased deluxe online.

I ended up uninstall and reinstall, now if appears I don’t have the state option now.

im running install again but I don’t have time for this…terrible experience this year.

tware257

Level 2

I tried Uninstalling and reinstalling the software but it didn't work. Please let me know how to resolve this issue because I paid for the software and it appears to be a software issue. Very frustrating when you get reach out to a live person by phone.

Bharris2251

Level 2

I had the same problem with Turbo Tax 2023. As soon as I uninstalled my 2022 version, E-File worked immediately.