E-file "Failed-Validation"

[Cynthia31]

The representative emailed me a new code after reinstalling for free. Call them again maybe. 

[Dehall301]

Thank you, the first representative said they are not authorized to do that I asked to speak to a manager then they gave me a gentleman who totally knew what he was doing and he gave me the code we reinstalled TurboTax and he stayed with me and we did the transmit function and it went through with No Errors I was on the phone with Support from start to finish and 4 different people just shy of 4 hours, the last gentlemen apologized that I had to go through so many people to get the glitch fixed....but it did reestablished my faith in TurboTax 

[Jenlarrabee]

This is so frustrating. I have never had issues transmitting my taxes until this year. I had experienced install issues in the beginning and now this! I have used turbo tax for 20 years.  I have deleted cookies, restarted, waited 24 hours and still receive this message 

[Ebony A]

It sounds like you are using the online version of Turbo Tax vs the desktop which is what the OP's question was regarding; what is the specific error message that you are receiving? @Jenlarrabee.

[Jenlarrabee]

I purchased deluxe online. 

I ended up uninstall and reinstall, now if appears I don’t have the state option now. 

im running install again but I don’t have time for this…terrible experience this year.

[Cynthia31]

Call the support. They can remote to your computer and assist the installation, it just take me an hour to resolve this problem and the representative is so nice. Step by step. I think the online purchases installation has errors, I installed the software from the representative, it resolved this problem.

[Katina S]

We apologize for the inconvenience, please contact us at customer support so we can further assist you.

@Jenlarrabee

[Dehall301]

Sad this year they definitely have different programmers it's not the good old TurboTax like we were used to

[Dehall301]

no it's definitely desk top the 4th TurboTax Support person admitted that they are having a ton of issues with the desk top version, my original error back in March the tech support person said to not use the CD because it does not contain the updates to fix the glitches they told me to see if Costco will let me return it, so I went back to Costco they were nice enough let me return it I then bought another Desk Top version and then did the On Line install using the new license #, went well for a while had other errors, then got this Failed Validation error.

Kind of frustrating especially to find out that the TurboTax support person was supposed to just give me a new licence # over the phone vs making me go and return and buy a new one at Costco.    

[RLG5]

I've been using turbotax for years and this is the first time FAILED VALIDATION came up. I paid for e-filing but but the system wouldn't let me send. I'm using a Mac with Ventura 13.2. 

If I file by mail how to I my back?

[ChondelLO]

Please follow the steps listed in the help article below for help with this experience. @RLG5

Remove and reinstall TurboTax for Mac - Intuit

If this experience continues, please click the link below to help get you connected to the right person for assistance.

How do I contact TurboTax? - Intuit

[Elizabeth105]

I am having trouble efiling like i did last year and I don't see any updates!  If I uninstall and reinstall will I lose everything i did???? I am NOT about to do my taxes over again and if I dont get an easy fix, definitely not getting this software again next year if they can't get this straight

[Elizabeth105]

Wow.... THAT and losing all my info is why I'm afraid to uninstall and reinstall.  I'm so frustrated. I've also already paid to efile my state taxes...will I lose that money also??

[DoninGA]

---

@Elizabeth105 wrote:

I am having trouble efiling like i did last year and I don't see any updates!  If I uninstall and reinstall will I lose everything i did???? I am NOT about to do my taxes over again and if I dont get an easy fix, definitely not getting this software again next year if they can't get this straight

---

As long as you save the tax return before closing the TurboTax program, your tax data will be saved in the TurboTax folder in the Documents directory.

Uninstalling the TurboTax software only removes the program and does not remove the tax data file.  When you re-install the software and start the program the tax return you were working on will be displayed for you to Continue.

[Mike Ch]

Yep, it's here for this current tax year.  I'm using HOME & BUSINESS version.

I got the FAILED_VALIDATION error when trying to submit the eFiles, saying I needed to update, but Check For Updates shows that it IS up to date.  I went back and submitted ONLY the FEDERAL, and it went through.  I *still* am not able to submit State (Alabama) due to that same FAILED_VALIDATION error again.  I've used TurboTax for more than 20 years, and this is the first time I've seen this.  NOT HAPPY.  Installed the SuperPatch, didn't help.  Went through steps with tech support for 30 minutes on the phone and that didn't help either.  

Of course I can print and MAIL the state return if necessary, and request a refund of my $25 state fee from Intuit.  But I shouldn't have to... and I shouldn't have to take the time to do a complete uninstall and reinstall only to find out it doesn't fix it either, since likely it's a server issue on the Intuit side according to what was seen in previous years.  But we're getting close to the wire for filing now...