Thanks for letting us know, I will contact the team investigating this issue.  ... View more

@SteamTrain Thanks for sharing that info... I have since found other customers experiencing similar issues and added them to an investigation. For now (until we have an FAQ dated 2020) I would continue to follow the FAQ you shared. I was advised doing a manual update is the workaround while they continue to research.  Thanks for pointing this out 🙂 ... View more

Thank you! I sent you a PM. -Ericka ... View more

Hey there,  Can you please post a screenshot of the message you received? Thanks! -Ericka ... View more

Hello, We appreciate your patience as we try to respond to everyone as quickly as possible. I would like to share the following information with you in hopes that it will provide you some clarity.    Stimulus payments are issued by the IRS, not by TurboTax. We do not have direct information about your stimulus payment. The IRS has begun sending stimulus payments and they have been directing people looking for stimulus information, including eligibility, payment timing and distribution details, to IRS.gov for the most up to date information.    For the most up to date information on if you are eligible and when and where you can expect a payment, they suggest you visit the IRS Get My Payment too. Please know that the IRS will make updates once a day to the Get My Payment portal to provide updated information for taxpayers, you will be able to see updates about your payment here: https://www.irs.gov/coronavirus/get-my-payment If you have questions about the payment tool, please contact the IRS for further assistance. ... View more

Hello, We appreciate your patience as we try to respond to everyone as quickly as possible. I would like to share the following information with you in hopes that it will provide you some clarity.    Stimulus payments are issued by the IRS, not by TurboTax. We do not have direct information about your stimulus payment. The IRS has begun sending stimulus payments and they have been directing people looking for stimulus information, including eligibility, payment timing and distribution details, to IRS.gov for the most up to date information.    For the most up to date information on if you are eligible and when and where you can expect a payment, they suggest you visit the IRS Get My Payment too. Please know that the IRS will make updates once a day to the Get My Payment portal to provide updated information for taxpayers, you will be able to see updates about your payment here: https://www.irs.gov/coronavirus/get-my-payment If you have questions about the payment tool, please contact the IRS for further assistance. ... View more

Hello, We appreciate your patience as we try to respond to everyone as quickly as possible. I would like to share the following information with you in hopes that it will provide you some clarity.    Stimulus payments are issued by the IRS, not by TurboTax. We do not have direct information about your stimulus payment. The IRS has begun sending stimulus payments and they have been directing people looking for stimulus information, including eligibility, payment timing and distribution details, to IRS.gov for the most up to date information.    For the most up to date information on if you are eligible and when and where you can expect a payment, they suggest you visit the IRS Get My Payment too. Please know that the IRS will make updates once a day to the Get My Payment portal to provide updated information for taxpayers, you will be able to see updates about your payment here: https://www.irs.gov/coronavirus/get-my-payment If you have questions about the payment tool, please contact the IRS for further assistance. ... View more

Hello, We appreciate your patience as we try to respond to everyone as quickly as possible. I would like to share the following information with you in hopes that it will provide you some clarity.    Stimulus payments are issued by the IRS, not by TurboTax. We do not have direct information about your stimulus payment. The IRS has begun sending stimulus payments and they have been directing people looking for stimulus information, including eligibility, payment timing and distribution details, to IRS.gov for the most up to date information.    For the most up to date information on if you are eligible and when and where you can expect a payment, they suggest you visit the IRS Get My Payment too. Please know that the IRS will make updates once a day to the Get My Payment portal to provide updated information for taxpayers, you will be able to see updates about your payment here: https://www.irs.gov/coronavirus/get-my-payment If you have questions about the payment tool, please contact the IRS for further assistance. ... View more

Hello, We appreciate your patience as we try to respond to everyone as quickly as possible. I would like to share the following information with you in hopes that it will provide you some clarity.    Stimulus payments are issued by the IRS, not by TurboTax. We do not have direct information about your stimulus payment. The IRS has begun sending stimulus payments and they have been directing people looking for stimulus information, including eligibility, payment timing and distribution details, to IRS.gov for the most up to date information.    For the most up to date information on if you are eligible and when and where you can expect a payment, they suggest you visit the IRS Get My Payment too. Please know that the IRS will make updates once a day to the Get My Payment portal to provide updated information for taxpayers, you will be able to see updates about your payment here: https://www.irs.gov/coronavirus/get-my-payment If you have questions about the payment tool, please contact the IRS for further assistance. ... View more

Hello, I am glad you asked! We appreciate your patience as we try to respond to everyone as quickly as possible. I would like to share the following information with you in hopes that it will provide you some clarity.    Stimulus payments are issued by the IRS, not by TurboTax. We do not have direct information about your stimulus payment. The IRS has begun sending stimulus payments and they have been directing people looking for stimulus information, including eligibility, payment timing and distribution details, to IRS.gov for the most up to date information.    For the most up to date information on if you are eligible and when and where you can expect a payment, they suggest you visit the IRS Get My Payment too. Please know that the IRS will make updates once a day to the Get My Payment portal to provide updated information for taxpayers, you will be able to see updates about your payment here: https://www.irs.gov/coronavirus/get-my-payment If you have questions about the payment tool, please contact the IRS for further assistance. ... View more