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lundqvis
Level 1
July 14, 2020
Solved

Cant efile "The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. - 601ERRV:5, CustHdr_17 - ?:? - "

  • July 14, 2020
  • 1 reply
  • 0 views
The error is related to number, I have tried with multiple numbers though, so it is nothing wrong with the number,
Best answer by CatinaT1

Change your phone number to a US number in the Intuit Account of Turbo Tax.  No need to verify this number in the Intuit Account just click exit when your are done. Then go back to you return an continue filing. 

 

Solution: Intuit Account -> Sign In & Security -> Phone (change & save no need to verify) -> back to e-file and retry.

1 reply

CatinaT1
CatinaT1Answer
Level 15
July 14, 2020

Change your phone number to a US number in the Intuit Account of Turbo Tax.  No need to verify this number in the Intuit Account just click exit when your are done. Then go back to you return an continue filing. 

 

Solution: Intuit Account -> Sign In & Security -> Phone (change & save no need to verify) -> back to e-file and retry.

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    B
    Buol03
    Level 2
    July 15, 2020
    I have changed my phone number and it still does not e-file.
    C
    Chirag
    Level 4
    February 11, 2022

    Unfortunately help seems to be just an recording that sends you links to this forum which does not help. How do I get to a real person?


    FYI I have now spent over 475 minutes on this forum trying to get an answer.

    So how great is TurboTax?

    I think that after all my efforts, TT should have the simple courtesy of having someone contact me to resolve the problem.

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