Cant efile "The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. - 601ERRV:5, CustHdr_17 - ?:? - "

[CarissaM]

We are unable to see your return here in this public forum, so it is best to contact us by phone to better assist you @mneddo12

[mneddo12]

If there is not a list of what things we as consumers of this product can troubleshoot when this odd error message prompts us, I will just file by mail. Like I said before, when software is written you have to code in triggers that would prompt this error message.  Therefore a list of possible "issues" should exist somewhere.

If I wanted to call or chat, I would've just went to H&R Block from the beginning.  Kind of defeats the whole purpose of turbo tax.  Been a TT user for personal and business for 10+ years now, but it seems the quality of the program has degraded quite a bit. 

[mneddo12]

Could it have anything to do from the error  I received last year? Pretty much same issue, yet different words that no one from TT could give me an answer to lol... Then all the sudden a few days go by, and bam, it's fixed?

https://ttlc.intuit.com/community/business-taxes/discussion/intuit-not-open-for-the-season-yet/01/19...

[Chirag]

When you call you get an AI program that send you a text or email pointing you to a discussion thread that isn't even relevant.

Did it to me 3 times! Don't even know how to get through to a person.

You are correct about finally needing to find another program to do you taxes. I have been a loyal customer for at least 10 years.

[mneddo12]

Wow, well thanks for going through that pain for me Chirag so I don't waste time doing the same thing!  This is crazy!!  What's the point of these discussion threads if all they do is reply to you with a phone # to a robot?

[Chirag]

If nothing else, they should give you a way to send them a sanitized file some real person can look at.

[Chirag]

I guess they think we should be happy earning all those points for using the discussion thread. 🤣😜

[CarissaM]

Thank you for the information @mneddo12. I will get this over to the correct team to look into the issue. As soon as we have any updates to the issue, we will post and let you know. 

[Chirag]

Thank you!! I just Che ked my forum stats and have spent 382 minutes on this issue with no resolve.

[mneddo12]

Lets hope a solution comes soon!

[mneddo12]

I'm wondering if there has been any progress on this issue yet?  Seems to have been forgotten about. @Chirag have you had any luck yet?

[Chirag]

Unfortunately nothing.

[HeatherPLO]

@mneddo12

Above thread you mentioned a Maryland State Return.  Please see the Help Article here for more information and how to sign up for updates in regards to this error.  

[Chirag]

What about the RI return also mentioned above?

[Chirag]

The RI issue has not been resolved since the 3rd.