Cant efile "The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. - 601ERRV:5, CustHdr_17 - ?:? - "

[HeatherPLO]

@Chirag

Please see the Help Article here.  We are working to get this resolved as soon as we can. 

[Chirag]

Does not answer the question.

According to the article, the forms were ready by Feb 3,and it looks like they are done as my return passes until the electronic filing.

[DaraLO]

@Chirag

1. Are you using the TurboTax CD/Download software?  If so, please perform a manual update and then commence with e-filing.
2. If you are still receiving this message, it could be due to your return containing forms that are not supported for e-file.  Check here to look for state forms included in your return.  Then, check the E-file column to see if shows "unsupported."

[itsjess]

I also am having the exact same issue. This happened last year as well and no one could help me. I waited about a week and changed nothing and then it all of a sudden went through. Would prefer not to have to wait this year out again for me to file. 

Thanks in advance,

Jessica

[CarissaM]

@itsjess Are you using the Turbo Tax Online or Turbo Tax Desktop?

[itsjess]

I am using the desktop with the cd 

[CarissaM]

Is your phone number formatted in a US format? @itsjess

[Chirag]

I am using the downloaded version and keep updating manually each time. Nothing recommended so far (please see full string above) has worked. The same suggestions keep being made.

[TiffanyL]

If you have tried all the above suggestions and they aren't working, I would suggest reaching out to TurboTax customer support for assistance

@Chirag

[Chirag]

Unfortunately help seems to be just an recording that sends you links to this forum which does not help. How do I get to a real person?

[Chirag]

FYI I have now spent over 475 minutes on this forum trying to get an answer.

So how great is TurboTax?

I think that after all my efforts, TT should have the simple courtesy of having someone contact me to resolve the problem.

[mneddo12]

@HeatherPLO I do not have form 8582 generating at all for my return therefore that notice is not helpful to me.  I am attempting to efile a business Partnership tax return on the downloadable TT Business version. 

[itsjess]

I agree, I have spent almost 3 hours now trying to fix things and look things up and can't seem to speak to anyone to help me out

[tlinzi]

I'm having this issue too.

[tlinzi]

Solved this. For me it was the State return causing issue. I just select to E-File federal only and it went through no problem. My State NC apparently hasn't updated everything yet so e-file won't be available until later this month.