2019 State Tax Won't Load

Forum|Forum|2 years ago
July 13, 2023
1 reply
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I bought 2019 Home & Business Desktop for Windows from a local store in 2020 when it became available and installed it and downloaded my state forms. I filed the returns. It is now 2023 and I am responding to an IRS audit. I've reloaded the CD software. When I start up 2019 Home & Business It forces me to try to download the state forms.

When I try to download the state forms it drops completely out of the program. I can't load my filed 2019 but I can start a new one if I don't try to download the state form. I get error: 190.

How do I either fix the problem or stop the program from requiring that I download the state forms which cause the program to stop?

I need to access my IRS returns for an audit and this is vey frustrating.

TurboTax Home & Biz Windows

VolvoGirl

Level 15

What do you mean ....it drops completely out of the program? You do need to start a new return so you can download the state program. Then open your return.

After you get the program reinstalled the first thing to do before you open your tax return is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW). Enter some basic information, then go to the state tab and download the state program. Then try to open your existing return, go to FILE - OPEN

Error 190 for state
https://ttlc.intuit.com/community/bugs-and-error-messages/help/error-190-when-opening-file-in-turbotax-desktop/00/26443

MikeH17Author

Level 2

When I start a new return it won't allow the state form to download. Could it be that since this is 2023 they no longer allow 2019 state forms to download?

I just created a new fake return, filled out the basic informtion, entered some Sched C income and clicked on State and the program bombs, blows up, ceases to work, gives a blank screen and returns to my Desktop.

MikeH17Author

Level 2

What you've done is beyond me....never even attempted to have it running on anything but the C: drive.

I' no help there....making room on the C; Drive might be best. Find useless stuff to delete?

________

as a wild guess, the Switch Users complication could be some issue with your copying directories from C: to D.

perhaps is something that might happen if you have created separate User accounts in your computer for yourself in an administrator account....and also a separate user login for Guests, or other family users. IF any of those other accounts had opened TTX and not shut it down, your attempt to start up TTX in your own user account would cause a conflict. (I've never created separate logins on my own windows computer, so I wouldn't know if this would happen or not)

@SteamTrain @VolvoGirl

I found this link below and apparently downloading 2019 State Forms is a known problem. Since it’s 2023 now, it’s no wonder this one didn’t occur to you.

So, my question now is who do I contact and how, to get the State Forms pushed to me? I still have the receipt for the purchase of Tax Year 2019 CD Desktop Home & Business

Thanks

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Previously, posted elsewhere:

https://ttlc.intuit.com/community/state-taxes/discussion/turbotax-deluxe-2019-is-not-downloading-states/00/1218575

“You might have to uninstall, and get a whole new installation file pushed to you.

But, that problem has been cropping up all over with no definite solution yet.”

“Support was able to help me. They had to do something on back end and sent a link to download a state as if it were purchased.”