@SteamTrain Thank you . I removed TurboTax Home & Office using the CD. I checked to be sure it was removed from the registry. I updated Windows 10 OS. I rebooted. I reloaded the Home & Office from the CD & directed the files to install on my "D:" drive where I have enough space.
Then "Updating TutrboTax Basic" (not Home & Business" flashed on the screen. That was confusing. I have never installed Basic on my machine. I let it continue.
Once the TurboTax udates were completed, it took me into TutrboTax Home & Business. I entered simple information and then a $20 tax refund and tried to Download my State Forms. The screen went white and then I was back to Desktop as the previous 10 times. I've tried a lot of ways of fixing this.
I then tried running TurboTax Home & Business again and got the following error:
Turbo Tax is already running under another
Account. Switch users and run TurboTax from the
other account to continue
Error: 70001
I don't have a clue what "switch users" means. How do I find out what to switch it to?
Question: Since I am loading from a CD bought new at Staples, installed new with factory defaults, on "C:" Drive in 2020, later moved the directory, (copy & paste) to "D" Drive, then later than that, deleted that "D:" Drive directory:
Does Intuit keep a name on file that the CD compares to which caused the conflict? If so, how do I delete that?
Or, does the CD Software look for a file on my computer from a previous installation that I need to delete?
