Order confirmation

[milton1944]

I called the first part of January. I had not received my order. I was told they would send the order again. On January 16 the called again, no order received. They said my shipping address was wrong. Corrected address. THEY WOULD RESEND ORDER.....STILL NO ORDER HAS BE RECEIVED. PLEASE SEND ORDER TO

<address removed>. I AM GETTING VERY UPSET ABOUT THIS. THANK YOU

CAROL C. [phone number removed]

[BarbaraW22]

A TurboTax representative will be contacting you at the phone number that is listed on your account.

@milton1944

[Beverly Williams]

I'm calling about the credit card I have the confirmation number but not the credit card

[annemor7]

I have ordered and paid for form 1040 for 2020 and  form 1041 (small business) for 2020.

Date charged 11/4/2020 $230 and 11/5/2020 for $230 and 11/20/2020 Credit 230.

I have received the business form but not 1040.

Please send it to me on line.

[email address removed]

Thank you,

Anne Eason

[VolvoGirl]

Sounds like you are on the Advantage autonew plan?  It should be in your account.

If you need to download your program…..

https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb...

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

If you are an Advantage subscriber sign onto your Advantage account to download

https://accounts-tax.intuit.com/turbotaxadvantage

or Contact Customer Service

 (You need to pick the CD/Download program in the product drop down box.) 
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[5278540001032878]

I need copies of filed forms Order #TTWCD171098010

[DoninGA]

---

@5278540001032878 wrote:

I need copies of filed forms Order #TTWCD171098010

---

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $43 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

[JAYADEVT]

HOW DO I RETRIEVE THE EMAIL WITH ORDER CONFIRMATION NUMBER FOR AN ONLINE ORDER

[MichelleLO]

Have you checked your spam folder?

@JAYADEVT

[JAYADEVT]

Checked the spam folder. Nothing there. The message with confirmation number was accidentally deleted before I could download the MD State tax software. I can rebuy the software if the credit card is not charged

JayadevT

[MichelleLO]

Please reach out to TurboTax Customer Support to have someone check to see if the purchase went through. To get you to the right person, use the keywords billing issues​​​​​.

What is the TurboTax phone number?

@JAYADEVT

[j1663]

Oder numbers 

[EbonyA]

Please review the steps provided by DoninGA (the first response on this thread) @j1663.