Sounds like you are on the Advantage autonew plan? It should be in your account.
If you need to download your program…..
https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb...
Access your downloads here
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
If you are an Advantage subscriber sign onto your Advantage account to download
https://accounts-tax.intuit.com/turbotaxadvantage
or Contact Customer Service
(You need to pick the CD/Download program in the product drop down box.)
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
