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Silverspoon96
Level 1

Order confirmation

Looking to get order confirmations numbers

21 Replies
DoninGA
Level 15

Order confirmation

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on View order details

 

Use this TurboTax website to check your orders and payments - https://shop.turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp

secq
Returning Member

Order confirmation

You have charged my credit card account but have not sent an order number or confirmed when the order will become available.

S E Cronquist

[email address removed]

secq
Returning Member

Order confirmation

You have charged my credit card account but have not sent me an order number or confirmed availability

S E Cronquist

[email address removed]

DoninGA
Level 15

Order confirmation


@secq wrote:

You have charged my credit card account but have not sent me an order number or confirmed availability

S E Cronquist

[email address removed]


If you have any type of billing issue you have to contact TurboTax support during business hours.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Joannihardy
Returning Member

Order confirmation

Help me find why my taxes were not filed. I have order confirmation number

DoninGA
Level 15

Order confirmation


@Joannihardy wrote:

Help me find why my taxes were not filed. I have order confirmation number


Paying your TurboTax account fees does not file a tax return.

 

Did you e-file your tax return and was it accepted?

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

 

If the status of the 2018 tax return is anything other than Accepted then the tax return was not e-filed.  

If you did not print and mail the federal tax return then the return was never filed.

 

To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

 

A 2018 tax return can only be printed and mailed, it cannot be e-filed.

Print, sign, date and mail the tax return to the IRS.  Include with the mailed return any forms W-2 and 1099 which have taxes withheld.  Go to this IRS website for mailing addresses - https://www.irs.gov/filing/where-to-file-paper-tax-returns-with-or-without-a-payment

There are no penalties for filing a tax return after the due date if filing for a tax refund or there are no taxes owed.

 

See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

VolvoGirl
Level 15

Order confirmation

Paying the fees does not file the return or guarantee it is Accepted.  You had to continue on and hit the big orange Transmit Returns Now button.  If you did efile then maybe it Rejected.

 

 When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile. 

 

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say?

 

 

lgach1
New Member

Order confirmation

What is the status of my order# QSTCA129048223

DoninGA
Level 15

Order confirmation


@lgach1 wrote:

What is the status of my order# QSTCA129048223


Use this TurboTax website to check your orders and payments -
https://turbotax.intuit.com/personal-taxes/cd-download/order-status/

5812
New Member

Order confirmation

I signed up for Advantage after doing my taxes last year.  I received an order confirmation in November of 2019.  The email does not contain an order number and the CD never arrived.  I have contacted Customer support several times and they cannot seem to find my order number or my license number.  When I try to get a refund the site states that the time limit to get a refund has past. I have spent more than 8 hours on the phone and online trying to resolve this issue, but it is like a revolving door.  I suspect there are many people stuck in this mess because they do not supply the order number in the email, but you need it to resolve the issue.

DoninGA
Level 15

Order confirmation


@5812 wrote:

I signed up for Advantage after doing my taxes last year.  I received an order confirmation in November of 2019.  The email does not contain an order number and the CD never arrived.  I have contacted Customer support several times and they cannot seem to find my order number or my license number.  When I try to get a refund the site states that the time limit to get a refund has past. I have spent more than 8 hours on the phone and online trying to resolve this issue, but it is like a revolving door.  I suspect there are many people stuck in this mess because they do not supply the order number in the email, but you need it to resolve the issue.


Was your credit card account ever charged for the TurboTax product?

Eahaight12241
New Member

Order confirmation

What is the confirmation number for my paid CT income tax 

TerukoL
Employee TurboTax Specialist

Order confirmation

This is an open internet forum, so we are not able to see your personal information. You can verify the tax payment method you chose on the Electronic Filing Instructions for your 2019 Federal Tax Return page, next to Balance Due/Refund.

 

Please click the TurboTax Help link, listed below, to learn more. 

https://ttlc.intuit.com/community/tax-payments/help/how-do-i-review-the-method-i-chose-to-pay-my-fed...

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cjfloyd1973
New Member

Order confirmation

How do I secure my order confirmations from 2014 - 2018?  Thanks so much!

 

Sincerely,

Cheryl

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