Need a phone number to talk to a live person

[Irisellington · Accepted solution]

I need to talk to a live agent 

[VolvoGirl]

The Free Edition doesn't have phone support.  You can add Plus and pay for it to get phone support.  Or try asking your questions here it might be faster.  Phone support is closed.  They are only open M-F 5-5 Pacific time.

[xmasbaby0]

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday.

[nff405599]

I have finished my inputs and need 

Some questions answered and 

The CPA review that I paid for.

Thanks,

Newton Freeland

[xmasbaby0]

@nff405599 You can arrange for the Live help you are paying the extra fee for with your questions from  5 a.m. to 5 p.m. Pacific time Monday - Friday.

https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live

[Heiry1961]

I need a telephone number to talk to a real person. to discuss why IRS says they did not receive my taxes on 10/14/2019

[xmasbaby0]

@Heiry1961 

Did you check your e-file status?  

When you e-file your federal return you will receive two emails from TurboTax.  The first one will say that your return was submitted.  The second email will tell you if your federal return was accepted or rejected.  If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

If the IRS accepted it, what does it say here? 

https://www.irs.gov/refunds           Or does your account say “Ready to Mail?”

OR -- are you using the wrong information to check on the IRS site?

You need to use your Social Security number, your filing status and the amount of your refund as shown on line 20a of your Form 1040.  If you are not getting a refund, you will not see anything on the WMR site.

To track your Federal refund:   

https://www.irs.gov/refunds

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Monday - Friday Pacific time.

[xmasbaby0]

@Heiry1961 

If it turns out that you did not successfully e-file--whether due to rejection or some other reason-- you cannot e-file it now.  It has to be printed, signed and mailed.  E-filing is permanently closed.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS received the return.

[SAMTT1942]

Have a need to talk to a live support person please call [phone number removed]

[xmasbaby0]

@SAMTT1942 

No one can call you from the user forum and please be aware that this is a public web site visible to anyone.  The filter removed your phone number for you protection from scammers and would-be identity thieves who would love to call and pretend to be from TurboTax.

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday

[SAMTT1942]

request for a live support person, is for purchased Premier version.  ph # [phone number removed]

[JE9]

I have purchased the TT Advantage Premier. 

My prior returns for 2018, 2017, 2016 AND 2015 are not included on TT history.

TT says I may have filed my return under a different ID. I talked to a rep for 2 hours

trying to resolve and he said I had to wait 24 hours for a new password to process.

He was to call me back today and  did not call.

Need to have  a rep walk me through  this ID problem

John 

[VolvoGirl]

@JE9  Did you use the Desktop CD/Download programs?  If you used the Desktop program the only copies are on your computer and not stored in your online account.

[TiffanyL]

If you are needing assistance with contacting a live person for Turbo Tax, the link below will provide you with assistance on how to do so if you are using TurboTax Online, TurboTax mobile app or using the TurboTax CD/Download Software:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632