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dvd90277
Returning Member

My 2020 returns disappeared from "Continue Your Tax Return"

I completed my 2020 tax returns (Form 1040 and 540) but had not yet e filed them. I opened TurboTax but the returns are no longer shown. Why? 

6 Replies
xmasbaby0
Level 15

My 2020 returns disappeared from "Continue Your Tax Return"

  You have to access your own account and/or  print it for yourself using exactly the same account and user ID that you used when you prepared the return.

 

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...

 

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

 

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
dvd90277
Returning Member

My 2020 returns disappeared from "Continue Your Tax Return"

I do not sign in to my TurboTax account to access my return. I guess I'm using the desktop version. I downloaded TurboTax Premium to complete my return. For as many years as I can remember, the tax return I was working on was ALWAYS shown when I opened the TurboTax app. I would simply click on the return and continue working. Now I open the TurboTax app and it is not shown.  Why? The only saved version I have on my computer is the pdf version. 

xmasbaby0
Level 15

My 2020 returns disappeared from "Continue Your Tax Return"

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
dvd90277
Returning Member

My 2020 returns disappeared from "Continue Your Tax Return"

I searched my computer (windows) as shown on the link (*.tax2020). My daughter's return popped up but not mine. Pisses me off. 

xmasbaby0
Level 15

My 2020 returns disappeared from "Continue Your Tax Return"

Did you forget to save it before you closed out of the program?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
dvd90277
Returning Member

My 2020 returns disappeared from "Continue Your Tax Return"

I always select save when I close out the app. Apparently it is gone. Makes no sense to me since when I opened the app this morning, and it was sitting there waiting for me to work on, along with my daughter's return. As I said before, never had this problem before. Anyway, thanks for helping!

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