@jtingle If you have two different accounts, then you have 2 different User ID's. Ultimately, when you get this straightened out, make a note somewhere of your 2 User ID's. If one of your user ID's is an email address, then the other User ID would have to be either a second email address, part of an email address, or some other thing entirely. For that reason, phone number is usually the best thing to try first. If necessary, see the "Try Something Else" method mentioned below. After that, if no luck, we can tell you how to phone TurboTax Support, and they can look up your info.
When you used the Account Recovery tool, did you do this first?
Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
Phone number is best to try first. And if it failed with your phone number you can still access or email addresses you can still access, did you try to look it up this way?
If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method. Again do the clearing methods discussed above before trying this, then go directly to:
https://myturbotax.intuit.com/account-recovery
This time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by other parameters such as SSN, DOB, etc.
