I want chat live agent please.

[xmasbaby0]

There is no live chat.  You can post a question here or contact customer support.

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

[Stasheayoung]

I need my agi number from 2018 which is in my old email [email address removed] that I can’t get into anymore, please help me!

[macuser_22]

See this TurboTax FAQ on how to find your AGI

https://ttlc.intuit.com/replies/3301618

If you filed late last year there is a good chance that the 2018 AGI never was entered into the e-file database. Try using 0 (zero) for the AGI.

If you filed an amended return use the AGI on the first filed tax return.

If it continues to reject then the AGI in the IRS database might be in error. Mail filing is the only option.

[Stasheayoung]

Thank you it says I can chat with a live person that’s why I posted my questions.. 

[macuser_22]

---

@Stasheayoung  wrote:

Thank you it says I can chat with a live person that’s why I posted my questions.. 

---

If you signed up and paid for TurboTax Live then see this article:

https://ttlc.intuit.com/community/tax-topics/help/learn-about-turbotax-live-s-chat-feature/01/981746

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191

[theputterguy54]

What the hell is wrong with your site, I can't finish my turbotax install, what a crock!!!

Bart Nordstrom

[LinaJ2020]

I am attaching a TurboTax Help article for your reference.  Click here:  TT install

Or reach out to our Support team here: TurboTax contact

@theputterguy54

[navweaserv]

I need a download help to enter my product key..

[xmasbaby0]

@navweaserv

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971

To find your license code:

 https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

[Brahdeb62]

I would like to complete my taxes but you are requesting last year's transcript and I can't retrieve it. Please advise as to why an old transcript is needed?

[VolvoGirl]

Do you need to enter last year's AGI to efile?

You need your 2020 AGI to efile 2021. The AGI is on 2020 1040 line 11. If you filed a Joint return you use the same AGI for each spouse.

How to find the AGI.
https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

If you didn't file 2020 or filed it later in the year or mailed it, then try entering 0 for the AGI. If that doesn't work you will have to print and mail your return.

Or request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript

[cpaluiscapo]

Hi 

i am using the program to transmit a return

we already transmitted it , but the program do not recognize the transmission, said incomplete tranmission

we try to retransmit it, but said that you already have a tranmission , and i have to contact you

what can i do

[KatrinaLO]

Sign into your online TurboTax account, then, go to Tax Home. You can check your e-file status here.

Try resetting your modem (and router, if you have one). This often resolves problems where the program locks up or "freezes" during e-filing. Shut down your computer and any other devices connected to your modem. Unplug or turn off your modem (and router, if you have one).

You may need to contact customer service directly for assistance. Please see the following information here for more details. 

[markwhitworth2014]

ive been PAYING TURBO TAX for the last 7 years and i am requesting a copy of last year's filing. An hour and a half later im no closer to my request. it seems to me the larger a company gets, customer supper suffers. every place ive tried to get a look at last year's return i am sent to an area trying to make sales. as large as turbo tax has become, dropping the ball on CUSTOMER SERVICE will be it's demise. im not giving up yet but very close. you do not know your customer when after signing in there has been a continued concern about me purchasing one of your services, when the fact is i have paid turbo tax all SEVEN YEARS ive done business here.

quickly have someone send me an email to resolve this, and this again as i do every year, i take a look at last year's return and then PAY TURBO TAX to file my return.

P.S.   JUST IN CASE once again my username is [removed] and my password is [removed]

My email is   [email address removed]

My cell number is [phone number removed] but a text first is best.

Expecting a very quick return answer