Here are two ways to navigate to the section to enter the 6 digit IP PIN:
- Log in and open your return ("Take me to my return")
- Once the return is open, then go to the Federal Taxes tab.
- Subtab Other Tax Situations
- Scroll down to Other Return Info.
- Choose Identity Protection PIN and Start (or Revisit.)
- Next screen asks: "Did you or any of your dependents get an IP PIN from the IRS for this year's taxes?"
Or another way:
- Open your return if not already open. ("Take me to my return.")
- Once the return is open, click at the top on MY ACCOUNT, then choose TOOLS.
- In the Tools window choose TOPIC SEARCH.
- Enter IP PIN without quotes.
- In the selection list highlight IP PIN and click GO.
- Next screen asks: "Did you or any of your dependents get an IP PIN from the IRS for this year's taxes?"
The IP Pin will change each and every year. This is an Identity Protection Pin.
You can get an Identity Protection pin here, or if you lost your IP PIN, you can go here to Retrieve IP PIN.
Here's how you can fix a reject:
Sign in to your account and select the Fix my return button. Follow any “fix it” instructions to update the information causing the rejection.
Note: Not all rejections will have explicit guides to fix the information. You’ll need to navigate to the program area to address the cause of the rejection.
Time-saving Tip: If what you originally entered is correct, you won't be able to e-file. There's probably a data mismatch at the government, a dependent that's already been claimed, or some other situation beyond your control that prevents your return from being e-filed. In this case, your only option would be to print and mail in your return. This article will give you instruction on how to print and mail your return.
Additional reject instruction here.
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