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I need to speak to tech support. I can't select a turbo tax product, the welcome screens are stuck the loop.

@lisatilton 

 

I owned a desktop version from last year (2018) which I used to connect with a real person.  The first tech was very friendly, but couldn't fix my problem.  She elevated me to a supervisor who hung up on me and never called back.

 

I switch to another company for my taxes.

coachsam5
New Member

I need to speak to tech support. I can't select a turbo tax product, the welcome screens are stuck the loop.

What a mess!  I have been using TurboTax for over 8 years, and I need to speak to someone.  Your AI will not let me through.  This is terrible.

EbonyA
Intuit Alumni

I need to speak to tech support. I can't select a turbo tax product, the welcome screens are stuck the loop.

The call volume may be extremely high; please try back in just a bit. You can also try this route instead of calling the advertised number directly. This way you can enter the topic you need assistance with and the system then generates a phone number for you to call to get help on that specific topic. Please give this try if you have not already done so but yes there is a high volume of calls overall @coachsam5.

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Gary115
Returning Member

I need to speak to tech support. I can't select a turbo tax product, the welcome screens are stuck the loop.

My 2021 turbo tax program would not let me down load the updates to finish my taxes! It continues to say error code 1603. I turned off the anti-virus, malware, and firewall! Repeatedly! To no avail! So I checked the 2020 turbo tax program still on my computer and it was able to update successfully without any problems! So I un-installed the 2021 program and reinstalled it from the cd to the computer! Of course now the program will not let me open my taxes without first buying a North Dakota state forms for $40. I’ve already purchased the 2021 turbo tax program with free state download! Help please!

LindseyLO
Intuit Alumni

I need to speak to tech support. I can't select a turbo tax product, the welcome screens are stuck the loop.

Please reach out to Customer Support for further assistance by clicking here

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Danny Chao
Returning Member

I need to speak to tech support. I can't select a turbo tax product, the welcome screens are stuck the loop.

Hi, I'm about to sent tax return file via e-file.  but before I pay tax via credit card, system need me save the return file but I got error code 567809, I rename it or re launch turbo tax no use. 

 

Please help, I'm in offshore and have to sent return via e-file.

 

Danny

ChondelLO
Intuit Alumni

I need to speak to tech support. I can't select a turbo tax product, the welcome screens are stuck the loop.

For information on Error 567809, please visit the Help Article below. @Danny Chao

 

Error 567809 or 102348: Cannot save tax file or File not found

 

 

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Dvosberg
New Member

I need to speak to tech support. I can't select a turbo tax product, the welcome screens are stuck the loop.

Turbo tax won't print content of tax forms.  Prints some blank forms even though the data is showing in print preview.

 

TT won't allow using credit card payment for efiling.  Final page hides the continue button.

 

I get an efile reject based on wrong AGI from prior year's taxes even though it is supplied by TT's last year filing and verified by referring to copy of last year's return.  

 

Spent hours and a ream of paper trying to solve this issue.  NEED HELP [phone number removed]

I need to speak to tech support. I can't select a turbo tax product, the welcome screens are stuck the loop.

For AGI reject....

ENTER 0 FOR AGI. The IRS took a long time last year to process 2020 returns so the AGI didn't get entered in time.  Especially if you mailed it.  That works for most people. See,
https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-ge...

How to correct the AGI in the Online version
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.

Rina2984
Returning Member

I need to speak to tech support. I can't select a turbo tax product, the welcome screens are stuck the loop.

hello

i had someone call me and log on my computer to print out a form 8962 for the irs that was not included in my return.after doing it and mailing it back to irs i was informed that your turbo tax did not print out a form 8812 for the refundable tax credit.

please call me at [phone number removed] so you can correct this problem 

thank you richard grace

i have been using your service for more than 15 years and this has happened in 2020 and 2021

kunumydog
New Member

I need to speak to tech support. I can't select a turbo tax product, the welcome screens are stuck the loop.

I DO NOT need tax advice. What I have is a computer that that has several years of tax returns and that computer has crashed. I have a new laptop and I am hoping for the history of the tax return is in some sort of cloud. I do about 10 different returns per year.

 

I need to speak to tech support. I can't select a turbo tax product, the welcome screens are stuck the loop.


@kunumydog wrote:

I DO NOT need tax advice. What I have is a computer that that has several years of tax returns and that computer has crashed. I have a new laptop and I am hoping for the history of the tax return is in some sort of cloud. I do about 10 different returns per year.

 


If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

 

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $43 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

I need to speak to tech support. I can't select a turbo tax product, the welcome screens are stuck the loop.

@kunumydog 

 

When you use the downloaded program you are responsible for the safekeeping of the returns you filed.  Saving the PDF and the .taxfile  to a storage medium of some kind so hopefully you did. 

 

This is my mini version of  a tutorial  that should be in the downloaded program: 

 

 

What is Forms Mode?

Forms Mode lets you view and make changes to your tax forms "behind the scenes."

If you're adventurous, you can even prepare your return in Forms Mode, but we don't recommend it. You may miss obscure credits and deductions you qualify for, and you may forget to report things that will come back and haunt you later.

Forms Mode is exclusively available in the TurboTax CD/Download software. It is not available in TurboTax Online.

                  

Related Information:

                             

If you want to play around with different figures and tax scenarios without affecting your original return you can ….

  • >>>In the TurboTax CD/Download software by creating a test copy
  • 1.  Open your return in TurboTax. 
  • 2.  From the File menu, choose Save As. 
  • 3.  Give the copy a new name to distinguish it from the original (for example, by adding "Test" or "Example" to the file name). 
  • 4. Click  Save. You are now safely working in the test copy and anything you do here will not affect the original. 
  •  https://ttlc.intuit.com/questions/1900642-how-to-make-a-test-copy-of-your-return

                        

  • >>  use the WHAT IF tool: 
  • - Click Forms Icon (upper right of screen) or Ctrl 2 (forms view) 
  • - Click on the Open Form Icon 
  • - In the “Type a form name.” area type What-If (with the dash), click on the name of the worksheet - click on Open Form 
  • - You will see the worksheet on the right side of the screen; enter the information right into the form 
  • - To get back to interview mode - click on the Step-by-Step Icon (upper right of screen) or Ctrl 1

 

Once you have filed successfully … you can shut off the auto updater function and then save the return &  .taxfile.

 

For Windows, up in the top menu, you  can set the  "Updater Preferences" to "Always Ask" or more commonly set to "I don't have an internet connection"  (even if you do), and then you are not forced to update....and can manually force an update when you choose to do so.   And then you can open the file(s) at any time with no forced upgrade.

 

But that's the Windows software.....not a MAC. For a MAC you cannot turn off the auto updater  HOWEVER  you can simply disconnect from the internet before opening the tax return.

 

                    

It's always a good idea to make a backup copy of your tax data file, in case your original gets lost or corrupted. Here's how:

  1. From the File menu in the upper-left corner of TurboTax, choose Save As (Windows) or Save (Mac).
  2. Browse to where you want to save your backup.
    • Tip: If you're saving to a portable device, save it to your computer first to prevent data corruption. Then, after completing Step 4, copy or move the backup file to your device.
  3. In the File name field, enter a name that will distinguish it from the original tax file (for example, add "Backup" or "Copy" to the file name)
  4. Click Save and then close TurboTax.
  5. Restart TurboTax and open the backup copy to make sure it's not corrupted. If you get an error, delete the backup and repeat these steps.

If you make changes to your original tax return file, repeat these steps to ensure your original and backup copies are in-synch.

Related Information:                             

 

AND save it as a PDF so you have access to a copy even if you don’t have the program still installed and operational :

AND protect the files :

 

*** Other clues to the downloaded program ***

 

In the forms mode ... double click  or right click on a box on a form to data source it ... sadly it doesn't work on all boxes. 

 

What's the meaning of all the different colors in Forms Mode?

When you look at an onscreen tax form using Forms Mode, you might wonder why one figure is blue and the one next to it is red or black.

These colors indicate the source of that data.

Color

 Meaning

Blue

You entered this data, either in the interview or Forms Mode.

Black

The program entered this data or calculated this amount.

Red

This data has either been overridden or is invalid (for example, a ZIP code that doesn't exist).

Red italics

You marked this amount as estimated.

Black italics

The program calculated this amount from an amount you marked as estimated.

Purple

This information has supporting details.

Aquamarine

This data was transferred over from last year.

Green

This data was imported from Quicken or QuickBooks.

Yellow fields (Windows)

Yellow fields allow user input. Anything you enter here shows up in blue.

                                                                                                                                  

 

 

Walter12
New Member

I need to speak to tech support. I can't select a turbo tax product, the welcome screens are stuck the loop.

I want to get someone to help me download my purchased HOme & Business turbo tax progrm

 

I need to speak to tech support. I can't select a turbo tax product, the welcome screens are stuck the loop.


@Walter12 wrote:

I want to get someone to help me download my purchased HOme & Business turbo tax progrm

 


Sign onto your download account using the same User ID that was used to purchase the software from TurboTax - https://shopping.turbotax.intuit.com/unified/downloads?route=myaccounts&cgcview=downloads

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