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frankmalone25
New Member

I can’t sign in

I sent in my request and my License and they were accepted. Still can’t sign in. I’ve resubmitted 5 times
4 Replies
xmasbaby0
Level 15

I can’t sign in

What do you mean by "sign in?"  If you have desktop software that requires a license code, you download/install it to your own hard drive and work on it by updating the software and opening the program from your own hard drive.  You do not "sign in" to use desktop software.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
VolvoGirl
Level 15

I can’t sign in

Bayside2426
New Member

I can’t sign in

I paid for turbo tax and can not sign in

xmasbaby0
Level 15

I can’t sign in

@Bayside2426 What did you pay for? 

 

Did you purchase desktop software (CD/download)?  You do not "log in" to use desktop software.  You download it, enter your license code, update it, and open the program from your own hard drive.

 

 

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

 

https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971

 

 

To find your license code:

 https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

 

 

And it is too early to try and use online TurboTax.  Online for 2020 is not yet open.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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