How to activate retail version of TurboTax 2020 LIVE license key?

[su740]

Retailed boxed Live version
Instruction was use  
 https://activate.turbotax.com to activate the included 'boxed code'.  
However, it didn't show any activation options.

[Critter-3]

Please contact support via phone for assistance with this; contact details can be found here

[su740]

Thanks for your suggestion. It hasn't worked for me as I haven't been able to hold of Intuit's support specialist who are supposed to be open 'daily from 5:00 AM to 5:00 PM PT'

I am very disappointed.  With my schedule, I haven't not been able to contact the support specialist time, and the online support team was very confused about the retail version of LIVE product.  I think it was very irresponsible of Intuit that they closed without providing an expiration date or an automated web application menu where you can either request a refund or to convert it to a CD version of product with Live support.  

[DoninGA]

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@su740 wrote:

Thanks for your suggestion. It hasn't worked for me as I haven't been able to hold of Intuit's support specialist who are supposed to be open 'daily from 5:00 AM to 5:00 PM PT'

I am very disappointed.  With my schedule, I haven't not been able to contact the support specialist time, and the online support team was very confused about the retail version of LIVE product.  I think it was very irresponsible of Intuit that they closed without providing an expiration date or an automated web application menu where you can either request a refund or to convert it to a CD version of product with Live support.  

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If you purchased the 2020 TurboTax desktop CD/Download program there is not a Live edition for the desktop editions.  Only the TurboTax online web based editions have the Live edition but only for the current tax year, 2021.  There is no license code associated with the online Live editions.

See this TurboTax support FAQ for the Live editions - https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191

See this TurboTax support FAQ for accessing the license code for the download editions - https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/00/852973

TurboTax support is available 60 hours a week before tax season starts in January.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

On every TurboTax web page, including this one, scroll down to the bottom of the page and click on Contact Us

[VolvoGirl]

Good catch.   Where did you buy a 2020 LIVE retail version?   LIVE is only for online Turbo Tax and only for the current year 2021.   Did you mean 2021?   If it is really for 2020 I would go back to the store and tell them they are selling old boxes.  Or did you buy it before Oct 15?   

[su740]

Thanks for your reply, but it was not adding any value for me.

I need a TY 2020 product, so I got the 2020TY version which turned out to be out of support. I find it very irresponsible for Intuit not to have a plan for handling products that they didn't plan on supporting (presume after Oct 15?) 

Since it was purchased, I hope that Intuit is responsible enough to provide me a solution such as converting the 2020TY license key to a 2020TY CD license key rather than making it more difficult by forcing me to use their telephone line which isn't even 'daily'

[Critter-3]

Please contact support via phone for assistance with this; contact details can be found here

[su740]

This has to be an automated response, right?

[VolvoGirl]

What response?   We are all real people here.  Only Customer Service can switch you to the Desktop program.  They will probably put the download in your account.  But you have to ask.

Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[su740]

Hi VolvoGirl!

I am grateful to you for getting your help, and I am sorry for venting out which was to intended to Intuit. It is sad that Intuit hasn't responded to the challenge

Thank you for your help!! Wish you a blessed day, a Merry Christ and a happy new year!