What response? We are all real people here. Only Customer Service can switch you to the Desktop program. They will probably put the download in your account. But you have to ask.
Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
