How do I send an email to turbotax?

[VolvoGirl]

Have you tried calling customer service?

Contact Customer Service
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[Anonymous]

Hey there,

I'm having a issue that is preventing me to move forward. I need to send a screenshot and get support by email 'cause unfortunately I don't have all day to be on the phone since I'm super busy.

Could you guys please contact me by email?

[merlemcw]

What is the status on my case #[case number removed]

[mesquitebean]

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@merlemcw  wrote:

What is the status on my case #[case number removed]

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This is a public user community forum--not a direct route to TurboTax Support.  What is the subject of your case?  What issue are you having?   If you explain, you might get help in this user forum.   Don't post any personal info, since this a public Internet forum.

I see you had another forum posting a few days ago at this link.

https://ttlc.intuit.com/community/taxes/discussion/e-file-tax-return/01/1868163#M667498

Is this still the subject of your case?   If so, the IRS opens up tomorrow February 12 to begin accepting or rejecting efiled returns.   They obviously cannot handle all the backlog efiled returns on the first day, so it could be tomorrow or a couple days later before you learn if yours was accepted or rejected.   In the meantime, if you are using Online TurboTax, you can log in and check the status of an efiled return at your Tax Home.    If it was successfully efiled, it should currently show as "pending" until the IRS accepts or rejects.  So be sure it's currently showing a status of "pending."

  If you are using desktop software, then you can check the status inside the TurboTax program.

You "should" get an email when the IRS accepts/rejects your return, but can always check at the Tax Home.

Otherwise, for info on a specific case number you'd need to speak to TurboTax Customer Support.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

If you were previously assigned a phone number, try the same phone number first.

Otherwise, you can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact

[Thomas L Manino]

You did my taxes on April 23, 2020, and charged me $125.00.  Today is February 12, 2021, and I still have not received the $1,626.00 that you figured out that I would receive in Federal returns.  WHY, I paid you on that day, April 23, 2020, and I still have not received my return.  Please help me.

Sincerely,

T. Manino

[Thomas L Manino]

What phone number do I call?

[VolvoGirl]

@Thomas L Manino   Did your return get filed?  Just paying the fees does not file the return.  Did you continue on to the very end and hit the big orange Transmit Returns Now button?  Or did you print and mail it?

Did you efile or mail your return? They didn't start opening the mail until June that was stacking up. Back in March the IRS closed their processing centers and stopped processing mailed tax returns.
See this IRS page for the latest information
https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

If you efiled....Was your return Accepted?When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

Then only the IRS can tell you. IRS Where's my refund https://www.irs.gov/refunds/
Make sure you are using the refund amount from your actual federal tax return and not the combined amount Turbo Tax showed you at the end. That was for federal and state combined.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say?

[VolvoGirl]

You can Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[Thomas L Manino]

[phone number removed]

[Lasha20]

Hi I was wondering when will I get a email from turbo tax saying my the irs rejected my returns 

[DoninGA]

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@Lasha20 wrote:

Hi I was wondering when will I get a email from turbo tax saying my the irs rejected my returns 

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Did you do this? -

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

[Thomas Bratton]

I need to send Turbotax an email

[xmasbaby0]

@Thomas Bratton email is not a way to contact TurboTax.

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

[Wayne71186]

Need verification code to file

[SForrestLO]

This Turbo Tax FAQ will provide information on the verification code. What if I'm having trouble with my filing verification code?