@merlemcw wrote:
What is the status on my case #[case number removed]
This is a public user community forum--not a direct route to TurboTax Support. What is the subject of your case? What issue are you having? If you explain, you might get help in this user forum. Don't post any personal info, since this a public Internet forum.
I see you had another forum posting a few days ago at this link.
https://ttlc.intuit.com/community/taxes/discussion/e-file-tax-return/01/1868163#M667498
Is this still the subject of your case? If so, the IRS opens up tomorrow February 12 to begin accepting or rejecting efiled returns. They obviously cannot handle all the backlog efiled returns on the first day, so it could be tomorrow or a couple days later before you learn if yours was accepted or rejected. In the meantime, if you are using Online TurboTax, you can log in and check the status of an efiled return at your Tax Home. If it was successfully efiled, it should currently show as "pending" until the IRS accepts or rejects. So be sure it's currently showing a status of "pending."
If you are using desktop software, then you can check the status inside the TurboTax program.
You "should" get an email when the IRS accepts/rejects your return, but can always check at the Tax Home.
Otherwise, for info on a specific case number you'd need to speak to TurboTax Customer Support.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
If you were previously assigned a phone number, try the same phone number first.
Otherwise, you can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact
