Try downloading the software directly from TurboTax by following the directions below:
- Go to InstallTurboTax.com.
- Set up a TurboTax account if you don't already have one. If you do, sign in. (If you don’t remember your credentials, you can walk through our Account Recovery page to see if you already have an account.)
- Enter your license code in the pop up window.
- It’s a 16-character combination of letters and numbers (XXXX-XXXX-XXXX-XXXX) that can be found on your CD box insert, envelope, or packing slip. (Note: The 2019 product has a 14-character code that looks like this: XXXX-XXXXX-XXXXX)
- Select your operating system, and select Get Download.
- Download your software and install.
- When you get to the Your product is installed, now let's activate it screen, enter your license code in the License code box, and select Continue to complete installation.
If you continue to have the same problem, please click Contact Customer Service for further assistance. Choose CD/Download in the drop-down box.
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Did you already install using the CD? There is a problem. There are lots of posts. You have to call in and get the download and a new code. Hope you get someone who knows that.
Contact Customer Service
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7 days a week
What is the Turbo Tax phone number
I hate this !!! Wasted the day yesterday trying to work with a $110 program which wouldn't let me download ...discovered the $90 version which I've used in previous years after buying the $110 one ... even tried the one which will bill me after its done and hated the format - doesn't give me enough information or control. Order #QSTCA146688838