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Try downloading the software directly from TurboTax by following the directions below:
If you need help installing, we can help with Windows and Mac.
If you continue to have the same problem, please click Contact Customer Service for further assistance. Choose CD/Download in the drop-down box.
Did you already install using the CD? There is a problem. There are lots of posts. You have to call in and get the download and a new code. Hope you get someone who knows that.
Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
I hate this !!! Wasted the day yesterday trying to work with a $110 program which wouldn't let me download ...discovered the $90 version which I've used in previous years after buying the $110 one ... even tried the one which will bill me after its done and hated the format - doesn't give me enough information or control. Order #QSTCA146688838
An agent can assist you with this. This FAQ will provide you with the steps to contact an agent.
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