Hmm, looks like we hit a slight snag in this section - Error on Turbo tax side - I tried everything possible.

[Larrystewart2]

I too am having this problem and THEY don't seem too interested in fixing the problem. I have used the produck for almost 30 years and this is the first problem.

[MoniqueLO_]

Thank you for being a loyal customer! Please feel free to contact Customer Support so you can speak with someone who can assist you.

@Larrystewart2

[ItsDonovan98]

I am having the same issue when trying to fix my 1099B forms that Turbo Tax says I need to review before I can file. Did they ever give you a solution?

[sjppatriarco]

Same thing.  Happens when I try to e-file and input my credit card information.  This is a software bug that Turbotax needs to fix.  

[sjppatriarco]

agreed  so frustrating.  Been a turbotax customer for 30+ years

[LindseyLO]

This issue has now been resolved. Please try again. Also if you are still experiencing issues please try and clear your cache. Assistance with doing so has been provided by clicking here. 

If you are still unable to still process your payment please reach out to us by clicking here. 

[Anonymous]

Same issue here during review.  

Please stop telling folks to clear cache etc, that's not an "Expert" response.  Recognize you have a problem and fix it, like before April 15th so Uncle Sam don't come get us. 

This will be my last year using TT. For $138 it really isn't unreasonable to ask that what amounts to a one time use product to actually  work. 

[HeatherPLO]

@Anonymous

We are unable to see what version you are utilizing, but if you are using the Online version and clearing cache/cookies, does not help, please try another browser or incognito mode.  You can also directly connect to your internet versus using wi-fi.  

If you are utilizing Windows Desktop/Download, please try the steps in this Help Article to manually update your software.  

If you are utilizing Mac Desktop/Download, please try the steps in this Help Article to manually remove and re-install

If none of the above suggestions work, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible. 

[a_pundeer76]

Hi,

If we report summary sales to condense large number of sales how do we report wash sale gain/loss?

[bballshinobi]

There's a section that asks for "I need to adjust my total cost basis" right below where you enter the total proceeds and total cost basis:

[bballshinobi]

Looks like this post hasn't been correctly answered by the staff. If the web site keeps timing out on you after uploading the 1099-B for your stocks sales, check your 1099-B statement. If you have a lot of (over 1,000 seems to be the limit) transactions TurboTax  won't be able to handle it. 

Manually enter the transaction totals then upload your 1099-B statements will do the job. 

[Tika1972]

I am a Product Support Specialist. I had this same issue today. I had the customer clear cookies and cache then relaunch the browser. We went back to Federal and went over the entries to double check entries and errors were found.

I would suggest trying those same steps because one wrong entry  can affect what is populated for the taxpayer to fill out. Instruct the client to have the documents IN HAND or at least access to them online so they can make sure the information mirrors what their documents have on them. Especially because there can be errors when documents are imported into TurboTax. I would have the REVIEW the information for this reason.

Also make sure  EACH QUESTION IS READ COMPLETELY.  Also, suggest utilizing the in product assistance (most sections have a question mark and or a Learn More option that can help) Many times missing a key word will result in errors

[Kombi]

It 2022 and I am getting this issue -  I can not find a number to e-mail to get a hold of supprt

[SForrestLO]

This FAQ will provide you with the steps to contact an agent.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

@Kombi

[Kombi]

 Thanks but they were no help actually got disconnected.  Did not get a callback but got an e-mail saying "I would like to make sure this has been completely resolved for you. "  But when I replied the e-mail got kicked back to me so the address in the e-mail is not valid.

I rebooted the PC cleared cache from both firefox and Chrome re-logged into TurboTax and still the same issue when doing the Federal Review either in the federal section or at the end review. All other sections I have tried seem to work fine. I also tried a PC that I never used with TurboTax before the same issue "Hmm, looks like we hit a slight snag in this section"

Looks to me you have a server-side issue.  I can not be the only one facing this