@Anonymous
We are unable to see what version you are utilizing, but if you are using the Online version and clearing cache/cookies, does not help, please try another browser or incognito mode. You can also directly connect to your internet versus using wi-fi.
If you are utilizing Windows Desktop/Download, please try the steps in this Help Article to manually update your software.
If you are utilizing Mac Desktop/Download, please try the steps in this Help Article to manually remove and re-install
If none of the above suggestions work, please reach out to us directly using the Help Article here. This ensures you will get to the correct department as quickly as possible.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
