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E-File is not available because your tax return includes a tax situation that can't be e-filed. Revisit the Review section to see more details. Make sure to mail your return by your state's due date.

What does this mean? I don’t see anything when I review it that should cause this....
9 Replies
Expert Alumni

E-File is not available because your tax return includes a tax situation that can't be e-filed. Revisit the Review section to see more details. Make sure to mail your return by your state's due date.

It is also possible some forms and schedules included with your tax return have not yet been finalized so that you can file your tax return.

IRS forms availability table for TurboTax individual (personal) tax products

 

Please see the link below for reasons you may not be able to e-file your federal return:

When a tax return can't be e-filed no matter what you do

 

How do I change from mail to e-file in TurboTax Online?

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Level 1

E-File is not available because your tax return includes a tax situation that can't be e-filed. Revisit the Review section to see more details. Make sure to mail your return by your state's due date.

I can't figure out how to post this question to Turbotax support, and I think I'll get a better answer from CassLO than from Intuit.  If you can advise whether and how to submit this question to Turbotax Support, that would be great.  

 

I live in Virginia, work for the US State Department, and often am posted overseas for years at a time.  During those years overseas I file a Virginia Income Tax return 760NR (non-resident) or 760PY (part-year), and during those years, Turbotax says I can't e-file.  See: https://ttlc.intuit.com/community/e-file/help/when-a-tax-return-can-t-be-e-filed-no-matter-what-you-... where Turbotax Support says "Many nonresident and part-year state returns cannot be e-filed either, due to circumstances beyond our control."  I estimate there are tens of thousands of civilian and military folks serving abroad in the same situation who use Turbotax and who can't efile in Virginia, so the financial and environmental impact of this is HUGE in terms of paper consumed, time consumed by these VA taxpayers and by VA tax employee processors, and shipping costs (including jet fuel) paid by US taxpayers for APO/FPO/DPO international air shipment.  Therefore I am determined to have this wasteful situation fixed, whether that be by getting Turbotax to change its software rules, or getting VA authorities to change their rules or law.  Once we identify who can fix this problem, getting organized support through our employee organizations to pressure whoever can fix the "circumstances beyond our control" will not be hard.  

 

I spoke with a representative of the VA Dept of Taxation, who said that VA taxpayers CAN indeed efile their state returns even if they use the VA 760NR or 760PY.  I found at efile.com that they say it is "easy" to efile the 760NR or 760PY.  (See: https://www.efile.com/efile-virginia-income-tax-return-file-va-s[product key removed]-refund/ )  So my question for Turbotax is why are you not allowing your users to efile VA 760NR or 760PY filings?  What will it take to end this huge costs to the US and VA taxpayers' budget and to the environment?

 

Thank you!

Tim Huson

Level 15

E-File is not available because your tax return includes a tax situation that can't be e-filed. Revisit the Review section to see more details. Make sure to mail your return by your state's due date.

 

Please use the following link to contact Customer Support for further assistance.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Level 15

E-File is not available because your tax return includes a tax situation that can't be e-filed. Revisit the Review section to see more details. Make sure to mail your return by your state's due date.

"what will it take " ?

taxpayers shall switch to another tax software product that works. Why have you not done so already ?

Level 15

E-File is not available because your tax return includes a tax situation that can't be e-filed. Revisit the Review section to see more details. Make sure to mail your return by your state's due date.

I hate to tell you but your numbers are way off ... for the possible 200 of you in the world of which maybe only 1/2 will use the TT program it is not cost effective to make this work for so few users ...  try using a different program  and if your AGI is under the correct amount ( $69K or less for 2019) then you can choose from 10 different  totally FREE options thru the IRS FREE FILE link ...  https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

Level 15

E-File is not available because your tax return includes a tax situation that can't be e-filed. Revisit the Review section to see more details. Make sure to mail your return by your state's due date.

incremental jet fuel for a sack of mail for the armed services is negligible compared to fuel cost for tanks rolling around in Afghanistan.

Level 1

E-File is not available because your tax return includes a tax situation that can't be e-filed. Revisit the Review section to see more details. Make sure to mail your return by your state's due date.

Thanks.  I'll give that a try.  I hadn't been able to find that option.

Level 1

E-File is not available because your tax return includes a tax situation that can't be e-filed. Revisit the Review section to see more details. Make sure to mail your return by your state's due date.

Critter-3: thanks for the link!  Regarding the number of people with this problem: OK, yes, I’m just guessing, but I’d guesstimate of the 15,000 in the Foreign Service about 2/3 are abroad over half of any given year, about half file Virginia taxes, and about half use Turbotax, so that’s about 2500.  The Department of Defense is so much bigger that I’m guessing there are lots more in the same boat.  So maybe it’s hundreds, thousands, or tens of thousands.

Level 1

E-File is not available because your tax return includes a tax situation that can't be e-filed. Revisit the Review section to see more details. Make sure to mail your return by your state's due date.

Fanfare and Critter-3: The way Turbotax worded it, it sounded like it was Virginia’s rules, and not Turbotax, that prevented me from e-filing.  Only now that I’ve spoken with a Virginia Tax Dept agent and now that you and efile.com indicate that it might be TurboTax’s fault does the option of using another tax software seem like an option. 

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