Yes, it is still happening. I called them yesterday. I'm not holding out hope for a resolution. It's a bug but the first line help desk don't seem to know anything but the basics. I think they are outsourced and even years ago, some were working from home (or prison?). They have tax experts but this is not really a tax question. This is an error in the software.
Good that you're back in VA. I hope I can come back soon as well.
