Customer support phone number

[TerukoL]

@yysu934 Just to clarify, are you unable to access your TurboTax account because you no longer have the username or password?

Please click the link below that corresponds with the version of TurboTax that you used to file your previous return.

How do I access my password-protected TurboTax Desktop file if I forgot the password?

I forgot my password in the TurboTax CD/Download software

Forgot your TurboTax Online User ID or password?

[Jim113]

Recevied this message when attempting to efile:  The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending.  To ensure you have the latest version of Turbo Tax, wait 24 hours to update your program automatically.  If you still can't yransmit your return, go to www.support.turbotax.com for a solution or workaround.  In some cases, you may need to file your return by mail.  - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be Between 10 and 10 digits.

[Jim113]

Can access my account just got that message when trying to efile my taxes

[DoninGA]

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@Jim113 wrote:

Recevied this message when attempting to efile:  The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending.  To ensure you have the latest version of Turbo Tax, wait 24 hours to update your program automatically.  If you still can't yransmit your return, go to www.support.turbotax.com for a solution or workaround.  In some cases, you may need to file your return by mail.  - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be Between 10 and 10 digits.

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See this TurboTax support FAQ for this error - https://ttlc.intuit.com/community/bugs-and-error-messages/help/why-am-i-getting-601errv-5-custhdr-17...

[rrosesru]

I need to file another tax return for my daughter whom is now in college. i need to file thru my same account information is that possible?

[DoninGA]

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@rrosesru wrote:

I need to file another tax return for my daughter whom is now in college. i need to file thru my same account information is that possible?

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The TurboTax online editions can only be used to complete and file one tax return per account and User ID.

To start another tax return using the online editions you would need to create a new account with a new User ID - https://turbotax.intuit.com/personal-taxes/online/

[Weedy1972]

Is Form 1310 ready yet? I can't complete the taxes because it says this is not complete

[DoninGA]

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@Weedy1972 wrote:

Is Form 1310 ready yet? I can't complete the taxes because it says this is not complete

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Form 1310, Stmt of Person Claiming Refund Due a Deceased Taxpayer is scheduled to be available on 02/25/2021 (subject to change)

[bobwillia]

I recieved a conformation that you sent my state tax in, but have not recieved a conformatin that utah state tax comm. have recieved it.  you sent it in 11 feb 2021.  utah state tax comm. says it was not recieved.

[Irene2805]

Sometimes the state websites take a while to update.  States frequently take much longer to process returns, especially with identity theft precautions, and it's not uncommon for them to take a while before their status lookup tools are able to locate accepted returns.

You can go by the status on TurboTax -- Check your e-file status -- eventually the state website will catch up!

You can also confirm the e-file status of both your federal and state returns by signing back into TurboTax.   Your e-file status should be the first thing you see.  For more information, please see this TurboTax Help article:  Why doesn't the government have any record of my pending return?

[DoninGA]

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@bobwillia wrote:

I recieved a conformation that you sent my state tax in, but have not recieved a conformatin that utah state tax comm. have recieved it.  you sent it in 11 feb 2021.  utah state tax comm. says it was not recieved.

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If the state tax return is Pending then your state has not yet pulled the state income tax return from the TurboTax servers.

[grisanickli]

I want to delete my online return  

[AlanT222]

You cannot delete your income tax return, however, you can clear any data you entered, as long as you haven't paid your TurboTax Online fee (or registered a cost-free version).  

Once you've paid or registered, we're required to store copies of your return.

[mx7-yearend]

I need help.  Hard to find someone to help.  My California return was rejected due to your software error.  Has it been fixed?  Do I have to e-file again and will I be charged?  (I should not)  Help me fix this and get it returned!!  I also was tricked into getting the audit coverage again as it would not allow me to put it to my credit card.  This has happened 3 years in a row.  I have used Turbo Tax for 20 years and it seems to be more difficult to make contact if there is a problem.  Thanks for a good quick answer,  Maxine McFarland

[mx7-yearend]

Your answer was of no help at all.