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Intuit

How do I access my password protected TurboTax Desktop file if I forgot the password?

TurboTax offers the ability to password protect your Tax files in both Windows and Mac. Should you forget the password here are a few ways you can attempt to recover access to your file.

Things to try to gain access to the file

PC

Simply select Forgot Password in the password request pop-up to answer your security question. That will get you back in. Once you're back in, you can select Password from the File menu if you want to update or remove your password altogether.

Mac not using Keychain

If you have not given TurboTax Keychain access, you can simply select Forgot Password in the password request pop-up to answer your security question. That'll get you back in. Once you're back in, you can select Password Encrypt from the File menu if you want to update or remove your password altogether.

Mac using Keychain

In some rare cases if you've given Keychain access to TurboTax, you can go to Applications > Other > Keychain access > Keychains > Login > Category > Passwords > find Intuit or TurboTax and right-click Get Info > Attributes > Show Password. You will be prompted for your Mac password and it will show you the password you used to encrypt your TurboTax file. This is may not work for all users.

Disclaimer

Password protection of TurboTax CD/Download files is set by the user. TurboTax cannot be able to assist in unlocking the file or removing the encryption. If these steps do not help, you'll need to start over in a new file.

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