Cant install Turbotax 2025

[barryjedrick]

I use TurboTax Advantage.

Never got the email that TurboTax 2025 was ready to install.  Website showed the error message 'We're hitting a snag, but we're working fast to fix it. Please try again later.'

Customer service was able to order it by phone and I got the email, but when I log in and try to download, get the same error.  This has gone on for days, and there is no way to get to someone in technical support to get an estimate when it will be fixed.  How do I get to someone who will fix this problem?

[nuevodesi]

Has there been a resolution on this ?

I have tried multiple browsers (Safari/Chrome) including using Provate/Incognito windows and every time I try to go to the billing tab, I get the same message "We've hit a snag ..." 

This is quite frustrating and someone in the digital order flow process, should take a look at this immediately and remove such obstacles that hinder revenue generation for Intuit.

[nuevodesi]

To be clear, it is not an issue with TurboTax software Download/Installation, but an issue with purchasing an OS-X version of TurboTax Premier Desktop version.

Here are the steps that I am following:

1. Using Fidelity's link to save 25%, launch the Intuit TurboTax page
2. Select 'File your taxes' > 'TurboTax Desktop'
3. Half way down the page, click 'Shop now' for the 'Premier' version
4. Skip the 'TurboTax Advantage' and reselect 'TurboTax Premier' by clicking 'Buy now'
5. Select 'MacOS` Operating System to get the screen that adds 'TURBOTAX DESKTOP PREMIER TAX YEAR 2025 MAC DOWNLOAD WITH STATE' to shopping cart
6. Click 'Continue' where I am expecting to enter billing info.
7. Enter Intuit Login credentials.
8. After successful login, I get the message from the Original poster 'We're hitting a snag, but we're working fast to fix it. Please try again later.'

Additional info:

• Operating System: MacOS  Tahoe 26.1 with all updates
• Browsers tried: Safari/Chrome including Private/Incognito windows

Hopefully the above information is more than sufficient to isolate the problem and more importantly to fix it.

[PKaplan]

I am having the same issue. I have downloaded the fileusing Safari and Google, but when I double click to open, all I get is a picture to move it into my applications folder. It is in the applications folder. I am using Mac OS Tahoe 26.1,

Is there a fix for this?

[VolvoGirl]

Here's a couple Mac articles I found.   Probably won't help.  I know you do need to drag the arrow over to the right inside the box to install it  - not just move it to applications.  I'll page some Mac users  @xmasbaby0  @Opus 17 

[Opus 17]

This is not a mac issue.  From the way the questions are worded, it sounds like the customers are unable to download the .dmg file containing the installer.  They will need to call the customer support number to see what is wrong with the download.  

However, I also find that my 2025 download is not even listed as being available, even though I have an order confirmation with a code.  Something odd is going on.  I will try and contact someone. 

[SPECIALWDK]

I get the same error after logging in using Windows. You can download and install 2025. Just cannot pay for the code because of the common error we all get now. This is a Intuit website problem.

[GabiU]

Hi there. For those encountering an error with downloading the 2025 product- What steps did you take to access your download? Was the download prompted from an email or from a specific link?
Have you tried downloading your product from this link here? https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/  This site will prompt the download. Be sure to have your License Code available for when it's ready to launch. It's possible you may need to Uninstall to try again.
See this article: How do I uninstall TurboTax Desktop for Windows?
If you continue to run into issues, you can contact us. Let us know if this was helpful to you! Thanks.

[PKaplan]

Thank you all for your replies. I ended up calling TurboTax and within minutes my problem was solved. Operator error!! Go figure.

[VolvoGirl]

@PKaplan   What was it?   It may help someone else.

[PKaplan]

I'm relatively new to Mac. When you go to open the download, there's a picture of the icon and the applications folder. I needed to drag the icon into the applications folder inorder to get it to install. 

All good now.

[VolvoGirl]

Think that’s what I said to do several posts above.