Hi there. For those encountering an error with downloading the 2025 product- What steps did you take to access your download? Was the download prompted from an email or from a specific link?
Have you tried downloading your product from this link here? https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/ This site will prompt the download. Be sure to have your License Code available for when it's ready to launch. It's possible you may need to Uninstall to try again.
See this article: How do I uninstall TurboTax Desktop for Windows?
If you continue to run into issues, you can contact us. Let us know if this was helpful to you! Thanks.
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