Unable to complete.

[ToddL99]

If this is the error you are receiving, then a 2020 return has already been e-filed using your SSN - you will not be able to e-file an original return this year.

If you did not file your return this year, then someone else has used your SSN to file a return. This may have been intentional or accidental, but the IRS will not accept another e-filed original return with your SSN.

You will have to print and file your return by mail. You will also have to print a file your state return (if any) by mail, since TurboTax will not allow you to e-file a state return unless you have e-filed a federal return through TurboTax.

@fdiaz11b2ig

[fdiaz11b2ig]

But, check my tax return transcript and show no 2020 records,

meaning nothing have been file?

could be an issue with the software?

[JotikaT2]

Not necessarily.

The IRS has been taking longer to process returns so it just may not have been updated on the IRS website yet.

I recommend logging back into TurboTax to check your e-filing status as well.  See the following link for more details on how to check the status of your return.

How to check your e-file status

If your returns show up as accepted, your returns have been filed.

Also, I would recommend making sure you do not have more than one login set up as it could be possible you filed your return with another set of login credentials.

Viewing accounts with TurboTax

If you determine that your Social Security number has already been used to file a tax return, you will need to mail your tax return as ToddL99 mentioned above.

You should also report this to the IRS using the link below.

Reporting Tax fraud to the IRS

[Codyroger20]

Have a 1099-R from 2020 for annuity that is the same as last year, yet I cannot get the info in because of some error?  Nothing has changed for this annuity from last year except for the date.  Went through on all entries and found no mistakes...how can this be resolved?

[Irene2805]

What is the error message that you are receiving? 

You can call TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

1. Click on this link:  https://support.turbotax.intuit.com/contact/
2. Select your TurboTax platform.  
3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
4. Click Submit.
5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

As an alternative, if you are using the CD/Download version of TurboTax, you can try entering the 1099-R in Forms Mode and then go back to the interview to answer questions about the distribution.

To do this:

1. Go into Forms Mode by clicking on the Forms icon in the top right of the blue bar. 
2. In the Forms in My Return list on the left, click on Form 1099-R.  It will appear on the screen on the right.
3. If the 1099-R does not appear in the forms list, click on Open Form (above the Forms in My Return list on the left.)  [It takes a few seconds to open.] 
4. Type 1099-R in the Search box and click on it to open a copy of the form.
5. When you've completed the form, to return to the interview, click on the Step-By-Step icon in the top right of the blue bar.  

@Codyroger20

[bizzlefitch]

hi, I would like to know how I pay my taxws on both returns

[xmasbaby0]

@bizzlefitch

 If you have federal tax due you can pay by mailing your payment with the 1040V voucher, (which has the address printed on it, having the payment taken out of a designated bank account, or you can pay directly on the IRS website. 

https://www.irs.gov/payments/direct-pay 

https://ttlc.intuit.com/community/tax-payments/help/how-can-i-pay-my-federal-taxes/00/26212

https://ttlc.intuit.com/community/tax-payments/help/how-do-i-pay-my-irs-tax-due-with-a-check-or-mone... 

You must pay your state tax due using the state’s preferred method of receiving payment.  For most states that will be by making a payment to the state’s own tax website, or by mailing a check or money order.

https://ttlc.intuit.com/questions/1900884-what-are-my-options-for-getting-my-state-refund-or-for-pay...

https://ttlc.intuit.com/questions/1901670-how-do-i-contact-my-state-department-of-revenue

[PLGossin]

Why can't i log in?

[Kira321]

I am trying to efile my returns.  I get to the "Let's Complete Your Purchase Online" page and when I select the Continue button it does nothing.  I have repeated this many times and have not been able to get farther.

[JotikaT2]

Please see the link below to reset your login so you can get back into the program.

How to reset your user ID or password in TurboTax

@PLGossin

Please try clearing your cookies in your browser and then log back into your TurboTax software.  Many times, this will help clear the issue and allow you to log back in and proceed with your return. 

Instructions to clear cookies to restart TurboTax 

@Kira321

[rcmartin53]

TurboTax credits  me with having paid AMT last year.  I did not.  How can I eliminate that Credit? 

[GRUMP]

WHY SHOULD I PAY TO HAVE STATE TAX DONE WHEN I BOUGHT TH DISK AT SAM'S CLUB

[GRUMP]

WHY SHOULD I PAY TO HAVE STATE TAX DONE WHEN DISK

[Critter-3]

FYI ... the state program is included in the CD version IF  you bought the version with a state program included since they are sold with and without the state program.    Then there is an efiling fee for each state return to be sent ... you can print, ink sign and mail in the program for free.   This has always been the system with the CD/Downloaded version.  

[SarahK2011]

I filed my taxes before the deadline and it was rejected. I spoke with a TurboTax expert to help me fix it, she walked me through the steps and said it was fixed and it was rejected again which I didn't find out until the deadline. Now it is the day after the deadline, is there a way someone can still help me fix this and figure out the problem? PLEASE contact me ASAP if anyone can help, I'm a single mom with two kids and I really need this done so I can get my stimulus payments! Thank you!