Irene2805
Expert Alumni

Get your taxes done using TurboTax

What is the error message that you are receiving? 

 

You can call TurboTax and speak with an agent.  TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used.  So that we can direct your call to the best person/department to help you:

  1. Click on this link:  https://support.turbotax.intuit.com/contact/
  2. Select your TurboTax platform.  
  3. Ask your question / state your problem.  Do NOT use the word "refund' or you will get a phone number for tax refunds.
  4. Click Submit.
  5. On the next screen, choose the Call option and follow the instructions.  You will be given the approximate wait time.  

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

 

 

 

As an alternative, if you are using the CD/Download version of TurboTax, you can try entering the 1099-R in Forms Mode and then go back to the interview to answer questions about the distribution.

 

To do this:

  1. Go into Forms Mode by clicking on the Forms icon in the top right of the blue bar
  2. In the Forms in My Return list on the left, click on Form 1099-R.  It will appear on the screen on the right.
  3. If the 1099-R does not appear in the forms list, click on Open Form (above the Forms in My Return list on the left.)  [It takes a few seconds to open.] 
  4. Type 1099-R in the Search box and click on it to open a copy of the form.
  5. When you've completed the form, to return to the interview, click on the Step-By-Step icon in the top right of the blue bar.  

 

@Codyroger20