Activation Code

[westrust]

I have an License Code.  I have partially completed a 1041 for a trust and need to finish.  I am tying to activate AGAIN Turbotax Business 2021 and receive an error code 606

[mesquitebean]

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@ westrust wrote:

I have an License Code.  I have partially completed a 1041 for a trust and need to finish.  I am tying to activate AGAIN Turbotax Business 2021 and receive an error code 606

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First consider this, and it may avoid a re-activation request.  If you had already activated it previously, and now it's asking you to activate again, this can often be because of a USB device (external drive, printer, etc.) being recently inserted (or turned on) when that USB device was not present (or not turned on) when the software was originally installed.  TurboTax would then see that as a change in the system and ask to re-activate.   It also can happen in reverse; i.e., if you had a USB device present during installation, but have since removed it (or turned it off), it may also ask for reactivation.  One user it even said happened to him with one of those little SD memory cards.

That re-activation request happened to me once (except no 606 error) when I forgot I had left a USB thumb drive in, so it asked to re-activate.  When I removed it, it launched normally.

[ls42]

16 digit activation code worked yesterday, today it won't work, why?

[VolvoGirl]

@ls42   Is it asking you to enter it again?  Or are you trying to install it on another computer?

If it's asking you to activate again......

Make sure your computer is the same way when you originally installed it.  Like with no flash drives plugged in or plugged in if one was.  It asked me again so I just closed the program and took out a flash drive that was plugged in and tried again.  It worked.  Or you may need to connect a flash drive or printer or something that was connected when you originally installed the program.

[prschoef]

I paid $100.00 in November 2021 to download Turbotax. It worked & I was able to start WITHOUT the license number. Today and numerous computer problems later, I am challenged for the number which has none of the locations listed in the Intuit Help pages. Finally I went to the online version, paid another $59.00 and completed my tax. I have, and have had for more than two years, a Turbotax account. This should be enough to support license identification. Can I get my $100.00 back?

[MichelleLO]

Please see the below TurboTax help article for assistance with requesting a product refund.

How do I request a refund for my TurboTax product?

@prschoef

[xpgong]

TurboTax is one of the rare company that new versions does not open old version file , i.e TurboTax 2021 does not open your TurboTax 2020 tax return.

Nothing wrong with that, as long as you are still able to use your 2020 version software open your 2020 return.

But this has been changed this year.  When you use your 2021 version to do new return, you need to open your 2020, 2019, 2018,2017 and 2016 return to look for a number on some line in some form --- You need to open your previous 5 years return.

You start your 2020,2019,2018 version of TurboTax, it force you to "update" --- what does the "update" do?  After that, you will be force to enter your Activation Code for your "2020, 2019, 2018" code?  Where is that code?  it is on the CD package!, Not the CD itself!!

I have activate the 2020,2019,2018 before, I used it to file my return, why I was forced to "re-activate?"

For Microsoft, even if you wiped your hard drive and rebuild the machine, you call Microsoft, because you activated it before, they are able to find your code and reactivate for you.

But this is NOT for TurboTax --- You have to saved all the previous 5 years CD package, not only the CD itself.

Without that. You are locked out !!!

Here -- I am demanding TurboTax to refund my purchase for Year 2020, 2019 software, I paid for it as record shows, but your system now prevent me from using it -- Your company is responsible to let the activated software continue to work

I am demanding TurboTax to refund $220 for my year 2019 and 2020 software purchase which is not usable due to your own change -- Your company violate the contract between the customer and the company, the software shall continue to work !!! 

[DoninGA]

@xpgong Why you needed to activate any prior year program for the 2021 software is not something required by TurboTax.

You only need the 2021 license code to install the 2021 software.  You do not even need the 2020 tax data file to start a New Tax Return.  If you want to transfer the prior year tax data to the 2021 return then you would need the 2020 tax data file available.

I have TurboTax desktop software installed on my Windows 10 PC for tax years 2021 thru 2012 and Never needed to have them available to install or use the current tax year software.

The tax code changes Every tax year so TurboTax has to create new tax preparation software each tax year.  The prior year tax data file cannot be opened in the current year program, just for that reason.

You will need to contact TurboTax support and speak to an agent for any type of account issue.  Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[xpgong]

@DoninGA 

As I mentioned in the post.  I have Year 2021 installed and activated...

However, when you use 2021 to file 2021 return, it needs me to go back 5 years for a number in a particular line on a particular form ( for example, energy credit, donation carry over etc)

This force me to start my 2020, 2019, 2018, 2017, 2016 version to open the corresponding years return !!! 

However when I start those years version now.  I am FORCED to reactivate them !!! --- This is the problem and this is a change !!! Last year, you are able to start previous years software !!

Calling support is so frustrating.  I have case number [phone number removed] --- they just can not do anything, they do not have a code !!!  Your company does not save my code either for Activation Record.

In the end, they just hang up and mark the case "Resolved", "Closed"

Leave frustrated customer like me NOT able to open previous years return and NOT able to find those number in those lines of those forms!!!

Please do not get mixed.   Nothing to Do with year 2021 version !  But you do need to start your previous years numbers to finish the 2021 return

[xpgong]

case number 

[phone number removed]

[Anonymous_]

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@xpgong wrote:

This force me to start my 2020, 2019, 2018, 2017, 2016 version to open the corresponding years return...

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If you saved the returns that you filed for those years as PDFs (as is recommended), you would not have to use the corresponding TurboTax programs to open the actual returns.

[xpgong]

pdfs used to file does not have worksheets

[Anonymous_]

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@xpgong wrote:

pdfs used to file does not have worksheets

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In fact, the PDFs will have the worksheets if you choose the save them (as opposed to saving only the forms required for filing).

[xpgong]

but people can start their previous years software before.

i have always count that. only saved the forms need to file

[Anonymous_]

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@xpgong wrote:

but people can start their previous years software before.

i have always count that. only saved the forms need to file

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I understand, but prudence dictates saving the return and all worksheets as a PDF. 

Regardless, the rationale for only saving forms required to file (and not all of the worksheets) escapes me.