TurboTax is one of the rare company that new versions does not open old version file , i.e TurboTax 2021 does not open your TurboTax 2020 tax return.
Nothing wrong with that, as long as you are still able to use your 2020 version software open your 2020 return.
But this has been changed this year. When you use your 2021 version to do new return, you need to open your 2020, 2019, 2018,2017 and 2016 return to look for a number on some line in some form --- You need to open your previous 5 years return.
You start your 2020,2019,2018 version of TurboTax, it force you to "update" --- what does the "update" do? After that, you will be force to enter your Activation Code for your "2020, 2019, 2018" code? Where is that code? it is on the CD package!, Not the CD itself!!
I have activate the 2020,2019,2018 before, I used it to file my return, why I was forced to "re-activate?"
For Microsoft, even if you wiped your hard drive and rebuild the machine, you call Microsoft, because you activated it before, they are able to find your code and reactivate for you.
But this is NOT for TurboTax --- You have to saved all the previous 5 years CD package, not only the CD itself.
Without that. You are locked out !!!
Here -- I am demanding TurboTax to refund my purchase for Year 2020, 2019 software, I paid for it as record shows, but your system now prevent me from using it -- Your company is responsible to let the activated software continue to work
I am demanding TurboTax to refund $220 for my year 2019 and 2020 software purchase which is not usable due to your own change -- Your company violate the contract between the customer and the company, the software shall continue to work !!!
