2020 Turbotax will not update. What can be done to remedy?

[hirky]

I purchased through Costco a month ago and downloaded the program.  The updater always times out and says it is reporting to microsoft.

[Critter-3]

Open TurboTax and select Check for Updates from the Online menu near the top. On a Mac, simply quit and reopen TurboTax. If there are any updates, you'll be prompted to download them.

Tips:

• It's best to use a wired, high-speed connection when updating, both to save time and minimize data corruption.
• If your connection drops in the middle of the update, try again; it should pick up where it left off.
• If you're having trouble updating on your PC, try a manual update.

Related Information:

• Troubleshoot TurboTax for Windows updating issues
• Troubleshoot TurboTax for Mac updating issues
• What is a manual update?

[VolvoGirl]

How to manually update Turbo Tax program for Windows,

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-...

Troubleshooting update issues on Windows

https://ttlc.intuit.com/community/troubleshooting/help/troubleshoot-turbotax-for-windows-updating-is...

Maybe change it to not update, at least for awhile.  How to change the Windows program Update Preferences settings

For Windows go up To Online - Updater Preferences

[lampshade]

TurboTax Business 2020 says it needs to update but TT says it's updated. The manual update function online doesn't work for business.

[lampshade]

Received the email from support saying to use the 2019 update, this does not work.

Above you will see:

The error box from TT

The updated box from TT

A pic of the update filename TT says to use

The dialogue box that appears when you run the update

Please advise.

[WendyN2]

There were many updates this past week and even as of today. I would suggest you shut down completely, reboot, and when you get the message for "updates need to be installed", allow the installation, then once complete you will want to shut down again. It might take a couple of hours (or even overnight) then, once you reboot the updates should be completely "in effect" on your system. 

[lampshade]

Thank you for the suggestion.  My system hasn't updated since 2/12 so there is an issue somewhere.  I'll uninstall then reinstall and see if it updates correctly, then open my previously saved tax file.

[lampshade]

Used the repair function in TT.  Nothing.

Uninstalled and reinstalled and downloaded updates, tried to file, received the same dialogue boxes.

[TerukoL]

Since your issue has not been resolved using the troubleshooting steps provided, please note the exact message and where you are encountering the problem in the program.  We will work with you towards a resolution to file your return accurately. Please click the link to contact TurboTax customer support

[toshajacks]

Turbo Tax has had this problem for the 2nd year in a row, but this is the 1st year that it says I can't file until I update it.  The problem is that the update doesn't work.  It just sits there & does absolutely nothing.  There isn't anything wrong with my internet connection.  The problem is I've used Turbo Tax for years and if this is going to continue to be a problem I will just start going to any of the other free filing websites.  I only use it for federal since I use CalFile to do my state.  It's really unacceptable to be done with your taxes and not be able to file them.  For years this was not an issue & now it's constant.  I even told my husband I hope it's not an issue when we go to use it & sure enough after last week it needs to update.  Please get it together.  It's a blessing Turbo Tax has people pay for their product when we could file for free.  

[wineast]

Same problem here

[MichelleLO]

Have you tried to manually update the software?

@toshajacks

@wineast

[toshajacks]

Yes.  The point is I pay for a CD.  I have for years.  I shouldn't have to jump through hoops.  Last 2 years TurboTax has an update issue.  And then I can update 1 tax year but if I try a different one it won't update.  IRS gives information on free sites so if we pay it should work. Period. 

[yton34]

updater will not update and will not let me open turbo tax so can not get to online menu

[HeatherPLO]

Please reach out to us directly at the link here.  This will direct your inquiry to the correct department.