Still getting Error - Deductible Home Mortgage Interest Worksheet

[AliceHang32]

Does anyone know if HR Block has these issues?  I'm debating on using their software if this doesn't get completed in a timely manner.  I saw a similar post back in 2020 and 2021 so I'm wondering if this will ever get resolved.  I'm in the same boat as most of you, sold a house and bought a new house 

[Infiniti7777]

The form auto generates and doesn't provide you with another form.

[DianeW777]

We apologize for the delay and inconvenience this has caused. Our developers are aware of this message and are working to resolve the problem. We expect it to be fixed by the end of the month. 

You can sign up to be notified: Why isn't my Deductible Mortgage Interest Worksheet available yet? 

For more information, refer to: What do I do if I have multiple 1098s from refinancing my home debt?

I also got the message you received when tested.  I decided to see what I needed to do:

1. Clear cache, cookies and browser history

   1. Here are the official instructions for the most popular browsers:

      • Google Chrome
      • Mozilla Firefox
      • Microsoft Internet Explorer 11 (use the drop-down on the upper right corner of that page for earlier versions)
      • Microsoft Edge
      • How to delete cookies
2. I refreshed the page (I did not try this before clearing CCC above, but you can try it on the error message).
3. I was able to submit and receive email confirmation.

@jf0012 

[Edited: 02/23/2022 | 11:42a PST]

[jf0012]

@DianeW777 and yet when I try and sign up to be notified i get the below error. Millions of people use your product. The fact that it still isn't fixed and then saying it will take another 10 days to get a resolution with zero accountability as to what the issue is, isn't okay. You call and you have product support people advising to combine your 1098s...WTH

Something's not quite right

Unable to process your request at this time. Please sign out and try again later. If the issue persists, please contact support and reference this message. (Code: TypeError, Message: Unexpected end of JSON input)

[JulieS]

Taxpayers who have more than one 1098-INT are continuing to experience this error. 

We apologize for the delay and inconvenience this has caused. Our developers are aware of this message and are working to resolve the problem. We expect it to be fixed by the end of the month. 

[jbernhart]

Teresa,

This is not resolved...I signed up for the updates, but have received nothing as of yet.  This also not a state issue, but a Federal filing issue.

Thanks!

[DaveF1006]

This is a known issue that hasn't been resolved yet.  Please select this link to sign up for the latest notifications. We  do apologize for the delay.

[jbernhart]

Thanks Dave, I have signed up for notifications (Sunday, 20 Feb), but have not yet received any.  Thanks!

[tqenathan]

So why is it not legal if you combined the 1098 - since we paid the total Interest and tax add up equal to the same amound? 

[ThomasM125]

@tetqenathan You can combine the form 1098 information into one entry as long as you enter the correct information. However, if you enter the wrong information, that will void your TurboTax accuracy guarantee as it relates to the information you entered.

[mhlaww]

@TeresaM  this message is not informative.

What is you ETA?

Is there a workaround?

Why is the articl you are referencing marked as resolved! At least on this thread there are over 100 replies reporting aimilar issue.

All users with this issue are stuck and cannot file the return so please at least you need to provide an ETA. This is a paid software!

[AliceHang32]

I tried through HR block and filed with no issues.  Sucks bc I have been using turbo tax for years before this.  Got a bigger refund than what turbo tax said as well and it was cheaper.  Had to argue with turbo tax to get a refund but they didn’t give me the full one.  They said they couldn’t refund the max option.  Oh well.  At least my HR block refund was more than enough to cover.  

[florinbasca]

In my case it was definitely a browser/caching issue, so I switched from Firefox to Chrome - never used Chrome with TT before, and everything worked fine. No more errors.

[Anonymous]

TurboTax for PC just updated and the error is now gone.

[BYE1]

Just filed successfully after 2 weeks of this nonsense!!!  This is the last year I will be using TT.  Glad I waited it out but good lord what a cluster that was.  Bye TT.