Tax Year Prior to 2020: State return won't transmit e-file

[bboy1]

I've e-filed my federal return (which was accepted), but can't transmit my state form. The program advises to check for online updates, which I do. There are no updates available. Additional attempts to transmit return result in same responses, an endless loop. I am not using any forms that are unsupported for e-file. How can I solve the problem?

[swanvl]

I have the same problem as described by bboy1.  Disappointed in TurboTax at this point. 

[KarenM90]

Please check and see if any of the forms within your return are preventing the efile:  State Forms Availability

If you are using a desktop version of TurboTax, please force and update to ensure you have the latest Form Updates:  Force Manual update for TurboTax Desktop

If you are using an Online Version of TurboTax, please clear cookies and/or try a different browser.  This link will provide more details on how to do that:  Clear Cookies on Browser

If your State return has been rejected please refer to this article for more details:  Return Rejections/Printing and Mailing

[Markogolfs]

Same problem, won't transmit file. Only suggestion I've found was to re-download the State software but that isn't possible by any means I've found. The form holding me back seems to apply to itemized deductions from last year versus this year but the form is very vague and won't let me bypass it. Is there a time limit for waiting for this update? Where is the live person to ask questions of that got me to buy this software in the first place?

[WKins2]

This can happen when your state has not finalized forms and cannot accept your e-filed return yet. You can check to see what forms are available when based on what version of TurrboTax you are using by clicking here: https://ttlc.intuit.com/community/forms/help/state-forms-availability-table-for-turbotax-individual-...

When the forms have been finalized you will be notified and then can e-file a return. 

[wasdhs]

wants me to fill out a form for  an employer I am retired

[User998451]

I have exact same problem 2/21 & 22/2020.  My Federal went through after I unchecked state.  I came back to state and updated on-line a dozen times over two days to no avail.  I have never had that problem in 15 years of using Turbo Tax.  I am a retired 40 IRS Agent Appeals Officer and adjunct professor in taxation - I know what I am doing with my simple tax returns.

I can't find a 800 number or support email address to send a message to TT?  Turbo Tax has declined very badly this year!  Time to get Tax Cuts from H&R unfortunately.

[mesquitebean]

@User998451 

You can use the  Contact form at the link below to get a phone number for TurboTax Support, or it may schedule a call back.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

Where the form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition.

https://support.turbotax.intuit.com/contact

[JR34]

I think I may have found the problem:

State forms availability table for TurboTax individual (personal) tax products

Select your situation to locate your 2019 form.

• TurboTax Online/Mobile (web, iOS or Android)
• TurboTax CD/Download for Windows
• TurboTax CD/Download for Mac

Keep in mind:

• When you locate your form or schedule, there will be dates for both Print and (depending on the state and the form) E-file availability. If the E-file form is listed as unsupported, the form must be printed and you'll need to mail your return.
• Forms and schedules missing from the table aren't supported in TurboTax.

Schedule INC, Forms W-2 and 1099 Information Schedule

available

unsupported

Why doesn't Turbo Tax tell you this before you pay for the state filing?  never in all my years using Turbo Tax have I encountered this problem.

[JR34]

Check KarenM response below - Check Forms Availability.  It may explain why we are having this same problem.  May have to mail the return or  wait until one of your forms is available for e-filing.

[User998451]

Its February 22, 2020 and mid tax season.  Michigan has all forms produced - It is Turbo Tax poor quality!

My Federal went through after I unchecked state. My Michigan return does not transmit? I came back to state and updated on-line a dozen times over two days to no avail on 2/21 & 22/2020. I have never had that problem in 15 years of using Turbo Tax. I am a retired 40 IRS Agent Appeals Officer and adjunct professor in taxation - I know what I am doing with my simple tax returns.
I can't find a 800 number or support email address to send a message to TT? Turbo Tax has declined very badly this year! Time to get Tax Cuts from H&R unfortunately. I reported Intuit to the Michigan Attorney General’s Office for fraud – took my $25 and no response via customer service.

[User998451]

Does anyone know how to get a hold of a Turbo tax live person and ask them to simply update the Michigan 2019 tax return so I can e-file and get my $25 worth of service?

I find no way to alert the Michigan revenue individual tax department with this complaint so I choose the Attorney General's office.  Please forward to Michigan Revenue Division.

My Federal went through after I unchecked state with my Turbo Tax software I purchased for $109..  My Michigan return does not transmit? I came back to state and updated on-line a dozen times over two days to no avail on 2/21 & 22/2020.  I have never had that problem in 15 years of using Turbo Tax.  I am a retired 40 year IRS Agent and 33 year Appeals Officer and adjunct professor in taxation - I know what I am doing with my simple tax returns.

 I can't find a 800 number or support email address to send a message to TT?  Turbo Tax has declined very badly this year!  I would think this would be a high priority to the State of Michigan in not received tax returns.  The AGs Office needs to look into the “scam” of taking my $25 via Master Card and not providing services nor a place to contact Intuit’s Turbo Tax.

Fred

[JosephF8]

Here's how you get in touch with TurboTax

What is the TurboTax phone number? - Community

[Epic_Scuds]

After many walkthroughs... I downloaded Turbo Tax 2019 last November with free state (NY for me). Could not transmit New York State (which requires e-filing). As a last ditch effort I paid for a New York State download ($39.99) - While talking with a technician I asked for a refund and received it as I did get NYS with original purchase. I executed the New York State download and voila.. I was able to transmit return. Seems there must have been a glitch with original download. Hate to see what hoops Intuit will have to jump through to get this workaround working for all there NY customers... may work for other states that experiencing problems as well.

[z74]

Same here. Could not efile federal and state (IL). Spent over an hour on the phone and found I was able to efile federal by itself.  But when I went back to efile state, same response.  Transmission failed, update to program required.  I've done all the updating, rebooting computer, rebooting router, waiting several days and trying all again that I can do.  Nothing works.  I've already paid the fee to efile.  It is very difficult to find any information that is helpful.  I have a downloaded version from Amazon for Mac.  Was very frustrating speaking with "specialist" at Turbo Tax.  Kept having to repeat, repeat, repeat the issue and what I've done to solve the problem.  I've been using Turbo Tax  15 years and I've never had a problem.  I've spent hours and hours of wasted time on this issue and need to get it resolved ASAP.  Very frustrating experience.