State tax filing

Same problem, won't transmit file. Only suggestion I've found was to re-download the State software but that isn't possible by any means I've found. The form holding me back seems to apply to itemized deductions from last year versus this year but the form is very vague and won't let me bypass it. Is there a time limit for waiting for this update? Where is the live person to ask questions of that got me to buy this software in the first place?