After many walkthroughs... I downloaded Turbo Tax 2019 last November with free state (NY for me). Could not transmit New York State (which requires e-filing). As a last ditch effort I paid for a New York State download ($39.99) - While talking with a technician I asked for a refund and received it as I did get NYS with original purchase. I executed the New York State download and voila.. I was able to transmit return. Seems there must have been a glitch with original download. Hate to see what hoops Intuit will have to jump through to get this workaround working for all there NY customers... may work for other states that experiencing problems as well.
