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KatrinaLO
Intuit Alumni

Endless loop while trying to download state

Please see the FAQ for assistance:https://ttlc.intuit.com/community/tax-topics/help/turbotax-desktop-windows-update-loop-at-e-file/00/...
 
We apologize for any inconvenience this experience has caused and we are working diligently to help the returns get filed. On the above FAQ there is a link "here" that you can click on to receive an update once this has been corrected. Again, we apologize for any inconvenience this has caused.

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D Me
Level 2

Endless loop while trying to download state

What is the phone number?

D Me
Level 2

Endless loop while trying to download state

that answer in no way addresses the problem.

DaveF1006
Expert Alumni

Endless loop while trying to download state

Call customer service phone support and ask them if they can try to push a download to you and see if you can install it in this manner. To get to phone support go to the search bar and type in "phone service customer support." and then select the contact us button at the bottom of the screen.

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Endless loop while trying to download state

Same exact screens displayed and issue - purchased Turbo Tax Home & Biz with 1 state - get in same endless loop but no State software or information is loaded.

COLORADO is the State

 

-State taxes tab shows COLORADO.

-I click "Start".

-Box pops up "Lets download and install your states. Here's how it works... etc"

-I click "OK"

-Box pops up "Getting your state"...icon spins for a couple seconds

-Another box pops up "Your Software is up to date"

-I click "OK"

Then nothing, right back to "Your State Returns" tab with the option to start Missouri I click Missouri and it goes right back through the above process.

 

worrelljr1
Returning Member

Endless loop while trying to download state

Same problem

 

Endless loop while trying to download state

Still no fix.

AmyC
Expert Alumni

Endless loop while trying to download state

This is a known issue with a workaround. Here is the article from Turbo Tax Help.

 

 

State Loop indicates TurboTax is "up to date" after updating but won't allow you to Install your state return

Resolution

:

  1. Download the TTStateCleanup.zip file and save it to your Desktop or other easy-to-find location.
  1. Double click to open the zip folder
  2. Extract the contents of the folder to your desktop and open the extracted folder.
  3. Right-click the downloaded file (TTCleanStates.exe) and select Run as Administrator.
  4. Select your version  (Personal or Business)
  5. select your state from the drop-down menu and choose Remove (if you're having problems with multiple states, choose  Remove all States).
  6. Once the tool finishes doing its thing, close it and reopen TurboTax.
  7. Follow the prompts to update TurboTax at the prompt – it should start downloading your state.
  8. If not, click the State Taxes tab and download it from there.
  9. If the fix-it fails, do this instead:
  10. Uninstall TurboTax.
  11. Double-click the CD or download file to start the reinstallation process with the following steps:
  12. Click Next on the Welcome Screen.
  13. Click I Agree on the License Agreement.
  14. On the next screen, where you see the install location, select Browse and change it to the location where TurboTax was originally installed. Normally, it's something like C:\Program Files (x86)\TurboTax\Deluxe 20XX.
  15. Click Install after changing the location.
  16. Reopen TurboTax after installation and proceed to your state taxes.

If the above steps do not resolve the issue you're experiencing in TurboTax Please use the article below to restart your computer into Selective Startup and run the tool again.  

Related Information:

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Endless loop while trying to download state

That worked, thanks.

Endless loop while trying to download state

Which of the 3 solutions offered actually fixed it?

Endless loop while trying to download state

Very, Very frustrated. We've spent way too much time on it (3 phone calls with Intuit) and then tried all three of the "fixes" mentioned.  Still in the same endless state loop.

 

 

Endless loop while trying to download state

The one I marked as Best Answer (after my original post) worked for me. The other ones were lazy uninformed answers.

AmyC
Expert Alumni

Endless loop while trying to download state

Glad I could help!

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taxquestion88
Returning Member

Endless loop while trying to download state

We have MAC version so that zip file wouldn't work for us. Any suggestions?

BrandiLO
Intuit Alumni

Endless loop while trying to download state

Please click here if you have a MAC. These links will help with force or manually updating the software. If this does not work, please click here to get in contact with customer care.

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