Endless loop while trying to download state

[KatrinaLO]

Please see the FAQ for assistance:https://ttlc.intuit.com/community/tax-topics/help/turbotax-desktop-windows-update-loop-at-e-file/00/...
 
We apologize for any inconvenience this experience has caused and we are working diligently to help the returns get filed. On the above FAQ there is a link "here" that you can click on to receive an update once this has been corrected. Again, we apologize for any inconvenience this has caused.

[D Me]

What is the phone number?

[D Me]

that answer in no way addresses the problem.

[DaveF1006]

Call customer service phone support and ask them if they can try to push a download to you and see if you can install it in this manner. To get to phone support go to the search bar and type in "phone service customer support." and then select the contact us button at the bottom of the screen.

[plmanus1277]

Same exact screens displayed and issue - purchased Turbo Tax Home & Biz with 1 state - get in same endless loop but no State software or information is loaded.

COLORADO is the State

-State taxes tab shows COLORADO.

-I click "Start".

-Box pops up "Lets download and install your states. Here's how it works... etc"

-I click "OK"

-Box pops up "Getting your state"...icon spins for a couple seconds

-Another box pops up "Your Software is up to date"

-I click "OK"

Then nothing, right back to "Your State Returns" tab with the option to start Missouri I click Missouri and it goes right back through the above process.

[worrelljr1]

Same problem

[chaotic646]

Still no fix.

[AmyC · Accepted solution]

This is a known issue with a workaround. Here is the article from Turbo Tax Help.

State Loop indicates TurboTax is "up to date" after updating but won't allow you to Install your state return

Resolution

:

1. Download the TTStateCleanup.zip file and save it to your Desktop or other easy-to-find location.

1. Double click to open the zip folder
2. Extract the contents of the folder to your desktop and open the extracted folder.
3. Right-click the downloaded file (TTCleanStates.exe) and select Run as Administrator.
4. Select your version  (Personal or Business)
5. select your state from the drop-down menu and choose Remove (if you're having problems with multiple states, choose  Remove all States).
6. Once the tool finishes doing its thing, close it and reopen TurboTax.
7. Follow the prompts to update TurboTax at the prompt – it should start downloading your state.
8. If not, click the State Taxes tab and download it from there.
9. If the fix-it fails, do this instead:
10. Uninstall TurboTax.
11. Double-click the CD or download file to start the reinstallation process with the following steps:
12. Click Next on the Welcome Screen.
13. Click I Agree on the License Agreement.
14. On the next screen, where you see the install location, select Browse and change it to the location where TurboTax was originally installed. Normally, it's something like C:\Program Files (x86)\TurboTax\Deluxe 20XX.
15. Click Install after changing the location.
16. Reopen TurboTax after installation and proceed to your state taxes.

If the above steps do not resolve the issue you're experiencing in TurboTax Please use the article below to restart your computer into Selective Startup and run the tool again.  

Related Information:

• Start Windows in Selective Startup Mode
• State Loop indicates TurboTax Business is up to date after updating but won't allow you to start

[chaotic646]

That worked, thanks.

[Jen Macnab]

Which of the 3 solutions offered actually fixed it?

[Jen Macnab]

Very, Very frustrated. We've spent way too much time on it (3 phone calls with Intuit) and then tried all three of the "fixes" mentioned.  Still in the same endless state loop.

[chaotic646]

The one I marked as Best Answer (after my original post) worked for me. The other ones were lazy uninformed answers.

[AmyC]

Glad I could help!

[taxquestion88]

We have MAC version so that zip file wouldn't work for us. Any suggestions?

[BrandiLO]

Please click here if you have a MAC. These links will help with force or manually updating the software. If this does not work, please click here to get in contact with customer care.