Start Windows in Selective Startup Mode

Selective Startup Mode lets you turn off unnecessary Windows apps and services that may interfere with normal software installation.

Try installing TurboTax in Selective Startup Mode if you can't install it on a normally running Windows session.

Print this article and then exit all programs before proceeding.

1. Simultaneously press the Windows+R keys.
2. Type msconfig in the Open field and select OK.
3. On the General tab in the System Configuration window, choose Selective startup, and then clear the Load startup items checkbox.
   
4. Select the Services tab. Select Hide all Microsoft services, and then select Disable all. 
   

5. Select OK and wait a few moments. Eventually you'll see the message You must restart your computer. Select the Restart button.
6. Install TurboTax.

To return to normal Windows mode, repeat steps 1 and 2, then select Normal startup on the General tab. Select OK and restart your computer when prompted.