Desktop Turbotax 2024 freezes (stops responding) when I try to enter the "FILE" area of the program on the horizontal bar near the top of the screen. Any suggestions?

[Edf_]

I was able to press continue once and wait about a minute and the program kicked back in.

[SteamTrain]

@MarilynG1 

Software folks are looking into this?

[cfrahme52]

I've started a chat with an agent on Messenger regarding this issue.   He asked for a description of the problem and photo of monitor screen.  I submitted a pretty detailed explanation of my experience (see earlier post) and screen shot of "hung" software with mark-ups showing spinning blue "waiting" icon and the "Not responding" message in top title bar that I get. 

Also mentioned this thread in the forum.

Will share any info I receive with the Community.

Fingers crossed...

[cfrahme52]

A quick update:  Intuit Support agent on Messenger advised me to uninstall/re-install Turbotax. 

That did not fix the issue.  I sent them that follow-up, asked for additional suggestions and mentioned our posts on this forum. 🤞🏻

[Movie-Nut]

Great job, hopefully this will get resolved soon.

To all software vendors, please remove the "Uninstall and Reinstall the software" from your support staff's list of solutions to recommend to customers. IT rarely works and sometimes causes more harm or slows up the real resolution.  

Support staff should be aware of the number of customers reporting the same issue and not assume a problem is a one person issue. I wished there was a method of getting this feedback to Intuit.

[cl711]

My prgram is also doing the same.  I have tried many times and stuck. 

[SteamTrain]

Software updates are usually issued only on Wed or Thursday evenings...rarely any time of the week sooner.

You can try an update on Friday, and see if it changes, but I suspect it might be another week or two (3?) before they can track the reason for the Freeze.

.....but who knows, maybe it was a simple fix and by Friday might work properly again.

[Gizmojim]

Waiting seems to work. I haven't started to file yet -- need to double-check some things -- but at least it got me past the "File" freeze. Fingers crossed. Thanks for the tip!

(I had no problem with other parts of the process until I got to the "File" tab.)

[classicrockguy]

Same exact behavior on my new Windows 11 laptop. Click twice, TTX crashes. Click once, wait a few minutes, and TTX proceeds to the next screen (of the FILE step). 

[cfrahme52]

Worked with several support agents over the past day or so.  Unfortunately, none of their troubleshooting suggestions worked for me.  Looks like we may be on our own on this one.  Hopefully, someone at Intuit will catch onto this problem we're having, acknowledge it and offer a resolution. 

[Movie-Nut]

First thanks to you for your time and effort working on this.

So, to clarify.

Do they see there is a problem?

Do they understand this is affecting multiple users on different installed machines and OS?

Have they logged this as a bug for further investigation?

Simply having you go thru several steps, does not get to the root of the problem.

Does anyone know if there is a way to get this problem into Intuit's support group?

Is there a tag we can apply to these posts that get them to support?

Is there an avenue through the software itself to report a problem?

I assumed Intuit monitored this forum and would pick up these kind of customer feedbacks.

Yes I know the definition of ASSUME.

[FastTaxUser]

The latest update (2/13/2025) version 024.000.0303 fixed the delay issue for me,

Thanks to all for pressing this issue to get it fixed.

[FastTaxUser]

The version is 024 dot 000 dot 0303, for whatever reason it thought this is a phone number in my previous post

[Keith40]

Just took the update and can confirm that FastTaxUser's findings are spot on.  New version of 024.000.0303  is working now.

[mdoyle1953]

I have had multiple issues with this.  A few weeks ago, I was told to uninstall/reinstall.  I still had TT2023 and when I tried to uninstall both releasees, it said another task was preventing it.  I had to obtain a 3rd party software product to force both 23 and 24 to be uninstalled.  I then downloaded the latest release and 2024 seemed to work.  I did file my takes electronically.  

Today, when I started 2024, there were updates to be installed and the process just froze. I wanted to see if there were updates on the filing status.

I am disappointed in Intuit for the glitches and errors with 2024.  I have been using Turbo Tax for many years, and this is the worst experience I have had.  I suspect there is another task program preventing the updates, however, using task manager I am unable to see what program/function it is. I suggest the tech support investigates this and arrives at a solution that DOESN'T require uninstalling/reinstalling.

Regards,

Mike Doyle