I've started a chat with an agent on Messenger regarding this issue. He asked for a description of the problem and photo of monitor screen. I submitted a pretty detailed explanation of my experience (see earlier post) and screen shot of "hung" software with mark-ups showing spinning blue "waiting" icon and the "Not responding" message in top title bar that I get.
Also mentioned this thread in the forum.
Will share any info I receive with the Community.
Fingers crossed...
