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I am assuming you moved from one state to the other.   When you move during the year, you are taxed by each state only on the income you earned while you were a resident of that specific state.    You will file as a part-year resident in Alabama.  You also file as a part-year resident in North Carolina.  The process of dividing your income between the states is called Allocation. When you complete your State returns,  TurboTax will help you determine the portion of your total federal income that should be allocated to each state.    Wages from a W2 are usually split by the dates you lived in each state. Your W-2 boxes 15-17 should already show a breakdown, but you may need to adjust if they are incorrect. Interest/Dividends are generally taxed only by the state where you lived when you received the payment. Let us know if it's a different situation than moving from one state to the other or if you have questions on how to split income beyond wages, interest and dividends.

@Pamhoward1967 Are you asking about the "5 day early" offer?   "5 days early" means you are supposed to receive your federal refund from one to five days sooner than the refund date shown on the IRS refund site.   If it does not meet that "at least one day sooner" date, they are supposed to refund the $35 fee.   You have to pay attention to the date on the IRS refund site. You need your filing status, your Social Security number and the exact amount  (line 35a of your 2025 Form 1040) of your federal refund to track your Federal refund:    https://www.irs.gov/refunds  

TurboTax can do Ohio School District income taxes and a handful of others, but you'll need to identify which non-Ohio one you need.    TurboTax (TT) does not automatically prepare a School District return (form SD100), you must initiate it. At the screen, in the Ohio program, titled  "A few things before we wrap up your state taxes"       scroll down to School District taxes.  Or later at the screen  "Your 2025 Ohio Taxes are ready for us to check"     -Click Other situations     -Scroll down to School District taxes.   Beginning in 2024, TT will ask “Do you want to file your School District taxes”, if your W-2 showed SD withholding in box 19.     Usually  the School District Income Tax (SDIT) return  is e-filed with the state return, but there are exceptions. Read the Ohio 'filing instructions" that TurboTax prepares, They will tell you if the SD100 was e-filed or if you have to mail it.

Are you in the wrong account?   Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.     https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx Account Recovery  

THANK YOU! I hadn't realized that the 401(k) was categorized as a pension. Guess I still think of pensions in the older terms. The RMD is for inherited funds. I'm not yet taking any RMD's for my own retirement funds. Thanks again. 

MarilynG1,   I cleared the Cache and Cookies with Firefox and Edge per your advice this morning. I restarted Turbo Tax. I still have the problem. Clearing the Cache and Cookies didn't fix the problem.  HK

It could be a "rounding error" if both the earnings and basis is rounded up or both down, the total of the rounded basis and rounded earnings could be one dollar off from the total listed on the 1099-Q.  Please try rounding the basis up or down to equal the total on the 1099-Q. 

MY REFUND WAS LESS THAN I EXPECTED   https://ttlc.intuit.com/community/refunds/help/why-is-my-direct-deposited-refund-or-check-lower-than-the-amount-in-turbotax/00/25594   There can be a number of reasons why your refund was less than the amount you expected. First of all, look carefully at your actual tax returns. Next——check the IRS refund site https://www.irs.gov/refunds to see what the IRS says they issued for your refund.  Sometimes the IRS reduces your refund. If the IRS reduced your refund they will send you a letter in several weeks.     There is sometimes confusion about the amount of refund to expect when users misinterpret the “summary” they saw in TurboTax. The amount of your refund is on your tax return.  Federal refund is on line 35a on Form 1040  State tax forms are all different so we cannot tell you what line to look at on your state form.  BUT it is important to actually LOOK at your tax return forms yourself and see the amounts of your tax refunds and/or tax due.  A lot of confusion would be avoided by doing that.   Be aware also that your Federal refund and state refund do NOT come together.  Federal and state tax returns are processed by two completely separate entities.  There is no rule as to which one will come first,   It is also possible that your state reduced your refund for debts owed in your state—if the state reduced your state refund you will receive a letter from the state.   Did you choose to have TT fees deducted from your Federal refund?  (Remember that if you did that, you also agreed to an extra refund processing fee of $40 or $45  in CA)   How can I see my TurboTax  fees?   https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbotax-online/L1XnIzgzg_US_en_US?uid=m682vq7k      refund offset.       https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts  IRS Treasury Offset Program Call Center at 1-800-304-3107  https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts   https://ttlc.intuit.com/community/refunds/help/what-is-a-refund-offset/00/26301   Reduced Refund      https://www.irs.gov/taxtopics/tc203      NOTE: You can contact the IRS Treasury Offset Program Call Center at 1-800-304-3107 to ask if they have an offset for you on file. TurboTax would not have that information.   https://turbotax.intuit.com/tax-tips/tax-payments/who-can-garnish-an-income-tax-refund/L7cPPzDyc  

We'd love to help you.  Can you clarify what you need to do. Do you have TurboTax? Were you able to log in? Did you answer all of the initial questions? Are you ready to start entering your information? Are you having a problem in a specific area?

If you are referring to the IP PIN, then you will need a new one every year.  Please take a look at the following IRS information about how to obtain your IP PIN once you have enrolled to get one.  The PIN can be obtained online or in person.   Get an identity protection PIN (IP PIN)  

You can contact the issuer and ask them to correct the 1099-S and send one to each of you. Or, you will need to issue your siblings a 1099-S form along with form 1096 to report to the IRS their share of the income and show you were acting as a nominee.     To enter your 1099-S, you will do this in the investment section of TurboTax by selecting the following: Federal Income Show More next to Investment Income Start next to Stocks, Cryptocurrency, Mutual Funds, Bonds, Other (1099-B)  Select Other Continue through and select Other again for the type of investment Answer how you obtained the property (inherited) You will need to enter the selling price, dates and the cost basis of the inherited property Continue through and select I have other expenses and list your siblings portions as your other expenses not reported How Can I Protect My Inheritance From Taxes?